Cezdiamond

Community Manager

Same thing happened to me after I finished all 3 levels, now I have to do all of them AGAIN. Also they deleted my question on here and did nothing to help me w the bonus items I never got after completing the 3 pirate levels Hi there- I believe a member of my team has been in contact with you now.

Maybe we should all stop playing this game!! Hi there- I have sent you a message and you should see the items have been added to your account :)

Hi Gaurav- Thanks for highlighting this. We have noticed a few threads regarding this matter and we are currently investigating this. We really appreciate your patience and understanding. Thanks Jim, we really appreciate the feedback.

Thanks for highlighting this. We are currently investigating. There will be an update shortly, thanks for your understanding while we investigate this.

Thanks @Elsa @Beth Thanks for letting us know, we are checking this and we hope to have an update for you shortly. Thanks! 

We are looking into this, and we hope to have an update for you shortly. Thanks! 

Thanks @Elsa @ahilg24 if this happens again please let us know a little more information. It is very unusual to lose just a few levels, normally if the progress is lost you will return back to level 1. It would be good to know exactly what happened so that we can prevent this from happening again. Make sure that when you…

Thanks @Elsa @Tania if you have a print screen that would be great. What happened exactly when you landed on the Jackpot? Did you win anything at all? Thanks! 

Thanks @Elsa @Jean I am so sorry that you did not win the correct prize. If this happens again please try to take a screenshot so that we can look into this. As a gesture of goodwill I have added some sweet treats to your account :-) Thanks! 

Thanks @Elsa for passing on! @Jessie we appreciate your feedback on this. We do not usually compensate for this Gold Bars but as a gesture of goodwill I have returned these Gold Bars to your account :-) Have a sweet week!