Cezdiamond

Community Manager

Comments

  • Hi @Mich please be sure to select "Gameplay/Progress" and then "I have lost my progress" when filling out the form. This way you will end up in the correct queue and a customer service agent will be able to help you. Thank you! 
    in Candy crush doesn't sync with my new fb acxount Comment by Cezdiamond October 2018
  • Thanks @Elsa for sharing @Janet I have taken a look at your account, could you confirm roughly when this happened? I can see that you recently had 75 Gold Bars and then you purchased unlimited lives for 6 hours which cost 69 Gold Bars which then left you with 6 Gold Bars, I can see that you have earned one more Gold Bar…
    in Why did I lose gold bars? Comment by Cezdiamond October 2018
  • Hello! Thanks for joining our community. It appears that there is a problem with Facebook connection on Windows 10 at the moment. This is being looked into and we hope to have a fix soon! Thank you!
    in Have a new PC with Windows 10. Played Candy Crush by singing in with Facebook for years on my old PC Comment by Cezdiamond October 2018
  • Hi @Elsa and @Just Me The studio got back to me with the following: "It looks like the player is not connected and according to the screenshots she is not on the latest game version." So they suggested trying the following: 1. Make sure you are on the latest version 2. Be sure to be connected. You can try clearing the…
    in Level 3479 Comment by Cezdiamond October 2018
  • Thanks everyone for passing on this feedback I will be sure to pass this on :-) As you can see our studios are currently testing and tweaking a lot of the levels so it is likely this level will be changed again. Thank you! 
    in Level impossible (3871) due to increase in points required Comment by Cezdiamond October 2018
  • Thanks @Laura @Ron I am sorry this must have been disappointing! I have now added some sweet treats to your mobile game :-) Thanks! 
    in I hit the jackpot and received a donut Comment by Cezdiamond October 2018
  • Hi @Just Me the system has updated now and you should see the Gold Bars, I see a total of 123 Gold Bars now. I hope the team will be able to help with this later :-) Thanks so much!
    in Level 3479 Comment by Cezdiamond October 2018
  • Hi Diane- Welcome to the community! Let's get you back on track, please see our full guide here This will help you to restore your levels by following the steps in the Blog :-) 
    in how do i get back to the level I was playing Comment by Cezdiamond October 2018
  • @Just Me I am going to credit your account for the GBs from the Piggy Bank. I have passed this on to our team but I will be completely honest we are unsure at the moment, we have not seen this happen before. More people will be in tomorrow so they too will take a look, sorry I cannot help you myself at the moment! Did you…
    in Level 3479 Comment by Cezdiamond October 2018
  • Thanks so much for this @Just Me now we know your account and everything is safe, I will need to pass this on for more information as I am not sure what the problem is. Could you try one more thing and simply to log out of the Kingdom and log back in again? I will then pass this on and get this checked. 
    in Level 3479 Comment by Cezdiamond October 2018
Avatar