Cezdiamond

Community Manager

Comments

  • Hello! Thanks for the ID I have checked your account and everything looks good in terms of your progress and game accounts. I am sorry about your Piggy Bank, is this still showing 0? The Buddy Challenge, has an opt out now can you double check that is not selected? Thanks so much!
    in Level 3479 Comment by Cezdiamond October 2018
  • @Just Me please can you follow Elsa's link and let me know the numeric ID? This should contain 10 digits. Thanks! 
    in Level 3479 Comment by Cezdiamond October 2018
  • Hi @Frida I added these to your mobile device and I can see that you have not received these yet. Please can you open up the game on your iOS device and see if the rewards are there? If you cannot see these please let me know your game ID so that I can check that I have your current account? Thanks so much!
    in Jackpot Glitch Comment by Cezdiamond October 2018
  • Hi @JustMe I just want to check a few things as there are many threads and it is a little hard to follow - Do you see your Kingdom profile picture on the roadmap? - Do you have a strong Wifi connection? - Can you see your correct level? - Is the problem across multiple games? 
    in Level 3479 Comment by Cezdiamond October 2018
  • Thanks @Elsa @Frida I am sorry about this, let's put a sweet smile on your face again! I have added some tasty treats to your account :-) 
    in Jackpot Glitch Comment by Cezdiamond October 2018
  • Hi Everyone- Thanks for sharing your thoughts with the community. These comments have been passed on. Thanks! 
    in Level 3791 broken Comment by Cezdiamond October 2018
  • Hi Florzinha- Could you confirm which version of the game you have installed on your mobile? I will then get this checked for you. Thanks a lot and thanks @Elsa
    in Missing/Disappearing/Reappearing Portals. Comment by Cezdiamond October 2018
  • Hi @JustMe I am sorry it appears that this question was lost and we did not see this update yet. I have added some goodies to your account as a gesture of goodwill! Thanks :-) Also a thanks to @Laura and @Elsa for flagging this! 
    in Level 3479 Comment by Cezdiamond October 2018
  • Hello @Elsa and @Buell thanks for letting us know. I have asked the studio to check and they cannot see this problem with the level. Please could you check which version of the game you have installed and let me know? You can find this in the App Store. Thanks! 
    in I’m on level 1027 in CCS. The transporters are missing. I can’t get the ingredients over to the exit Comment by Cezdiamond October 2018
  • Thanks @Elsa @Rob I think this is an error in the game as it should not still be showing the countdown once the event is over. Thanks a lot for letting us know! 
    in Helmets Gone After I Turn My Computer Off Comment by Cezdiamond October 2018
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