Cezdiamond

Community Manager

Comments

  • Hello! For anyone who has any questions about the Candy Frog please see our Blog here We hope this helps :-) 
    in How does the frog work Comment by Cezdiamond July 2018
  • Hello @Olo Can I ask you to check if you selected "Gameplay/Progress" and then "I have lost my progress" This is really important so that your message lands in the correct place. If you did do this, please let me know what the ticket number was so that I can chase this ASAP. Thanks a lot! 
    in Levels reset with new iphone Comment by Cezdiamond July 2018
  • Hi Cookie! This was flagged by our Superstar Elsa, and I confirm it is now fixed :-) Thank you! 
    in Cherry missing on 3610? Comment by Cezdiamond July 2018
  • This has been solved now, thanks! 
    in 3610 Comment by Cezdiamond July 2018
  • Thanks @Gus!
    in I can't go to my last level on Chrome Comment by Cezdiamond July 2018
  • Hello everyone! Thanks for the comments, I am sorry that you are experiencing a problem with your game on Chrome. I can see that the troubleshooting is not working for everyone so I will escalate this to our studio for investigation into this problem. Thanks so much! 
    in I can't go to my last level on Chrome Comment by Cezdiamond July 2018
  • Thanks for getting back in touch Robert. I am very sorry about this, and I understand your frustrations and I think your feedback regarding the claiming of rewards is a good one. I will be passing these comments on. In the meantime I would like to add some items and check your account, please could you let me know your…
    in I am seriously angry. Comment by Cezdiamond July 2018
  • Thanks @Elsa @George I am very sorry about this and I have now added some goodies to your account :-)
    in I never got the response to this: Comment by Cezdiamond July 2018
  • Thanks @Elsa for passing on @Robert I am really sorry that you have not received a reply from King. I would like to make things right and check your account. Can I confirm, did you lose items that you had in your account? Or did you not receive the items that you should have in the first place? I also wanted to ask if you…
    in I am seriously angry. Comment by Cezdiamond July 2018
  • Thanks @Chicken Slayer @Jo Ray I am very sorry about this, I have now added some goodies to your account! :-) Thanks!
    in BW3 - Tricksies Comment by Cezdiamond July 2018
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