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I play on my desktop in Facebook.I'm on level 939 and have been playing every morning for a few years. This morning I actually WON the jackpot on the wheel for the first time. but got nothing awarded. Why? My email address is georgeyoungapts@gmail.com an My ID number is ID: 2111858113I
Thanks @Elsa
@George I am very sorry about this and I have now added some goodies to your account :-)
Hi George, I am going to elevate this to a King Admin who will respond to you here. Just give her a bit of time because they are backed up with issues.
Yes, I still have this question/issue!!!
Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
