Donna_Holt

Level 1

Thanks so much for getting back to me. Please could you try these steps? Here are a few steps which fix the vast majority of issues: - First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear. - Swipe each open app up off the screen. - Next please follow this chain.…

Thank you for continuing to try to help but unfortunately after trying the cache clearing and restart solution again I am still unable to make a purchase. Regards Donna 

Thank you for your responses so in trying to solve the issue. I primarily use my mobile phone - Galaxy S4. The message is "Failed to add gold bars. Unable to make purchase please try again later". It started as an intermittent problem approx 4 months ago disallowing me to purchase the smaller gold bar packages. Then in…

Thank you for the step by step possible solution but it has not been successful in resolving the issue. I have done it on both the android devices that I use but the issue continues. Regards and again thank you Donna

Thank you for responding to my question. I haven't lost any bars purchased. I see the error message when trying to buy via tapping the + symbol next to the number of bars on hand and whusinging "continue for 9 gold bars" (only have 4 left) Login is through Facebook. I am able to send and receive lives but the incoming…