Jelly_Jenny

Community Manager

Congratulations @bearwithme!! Well deserved!

Thanks @simonj! One quick thing before we can check this - could you check your user ID? You can find it from the game like this. If you cannot find it, send me a private message with the email address associated with your game and I'll try to look into it that way. 

@sofia77 the timer didn't work either? :O I'll check this from our end but in the meantime check out the message I sent you - you'll find your inbox from the top right corner :+1:

Thanks @Lisab318 :+1: I have checked this now and can confirm that the bot has been resetting due to opening a level and closing it. Opening a level will count as a try -> if you close the level that will count as a fail, which is why the bot would start over. I hope that helps! 

@mercerik Reinstalling the game app was to resolve your issue with logging into Facebook every time when sending out lives. The reason why it has to be done in Facebook, is so that you will then get a chance to change app's privacy settings. That is if you want to get rid of this constant logging into your FB account. I…

Hi @michellew :) and welcome to our Community! We've noticed that couple of things that can disturb the timer in the free climb: First of all please make sure that you have a strong internet connection so your game's timer isn't losing connection to our servers. Secondly note that if you have changed the clock in your…

@Lim Peter is taking a break but hopefully will come back soon :) And you're right, level 1000 is fast approaching! What would be your dream level 1000? :awesome:

@Mary_Ann-5 Thanks, I've replied to your message now :+1:

Hi @Big_Bill_49 :waving: If the game was saved through Facebook and you have no way of accessing the account, you would need to contact the Player Support Team through here. It's important that you select "Problems with game" as your topic and "Game didn't save" as your subtopic. I hope you're back on track soon :) 

@mercerik if you need to log into your Facebook account every time when sending out requests, I would recommend double checking your privacy setting for this game. To edit your privacy settings, please head to Facebook.com (on a browser) and reinstall Candy Crush Saga game app in your Facebook account. Once you have…