Johnny_Ryall

Level 3

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Johnny_Ryall Level 3

About

Username: Johnny_Ryall
Joined: December 2014
Visits: 3
Last Active: February 2019
Roles: Member
Points: 182
Posts: 3,725
Badges: 20

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11 Helpful 1 Woah! 12 Sweet 0 Love 1 Haha

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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Game synchronization Comment by Johnny_Ryall January 2017
Hello, Thank you for your post. If you have recently changed the time on your device (due to traveling or other reasons) this may affect the game. To fix the issue, please open the map screen in the game and check how long you have to wait for th…

in My candy crush game is showing 7000 hours until my next life? Please help! Comment by Johnny_Ryall January 2017
Hello Nathan, Level 185 is the last level in the game that you can play on Facebook. Further levels are only available on mobile if you have that option available to you. Kind regards, Johnny

in Game won’t start (Apple devices) - Under investigation! Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Coins not given Comment by Johnny_Ryall January 2017
Hello David, Thank you for posting. I hope you understand that we cannot refund you in this instance. We will only refund or compensate where a purchase is made and the player did not receive the items that they paid for. I'm sorry that we cannot…

in I just accidentally clicked continue at the cost of 10 gold at about 6pm on 1/10. Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in I can't remember my candy crush saga email address. My username is CandyQueen. Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Tooth Fairy not working Comment by Johnny_Ryall January 2017
Hello, Thank you for posting. For information about lost boosters in our games, please refer to this thread: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 As mentioned, if you have made any purchases, then please comment …

in I lost all my boosters in Candy Crush Saga Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in All Boosters missing Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Didn't receive purchase Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in How do I retrieve lost purchased boosters? Comment by Johnny_Ryall January 2017
Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnec…

in Game has reset Comment by Johnny_Ryall January 2017
Hello, Thank you for posting. Please be advised that although the update included a fix for the recent issues, there is no guarantee that this will work for everyone. There are simply too many different scenarios for us to ensure that the game wor…

in I just got a notice yesterday saying Candy Crush for IPAD Mini was fixed. It is still shutting off Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Spent gold to continue a level - immediately crashed after my first move Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Extrememly UPSET Comment by Johnny_Ryall January 2017
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Lost free lives Comment by Johnny_Ryall January 2017
Hello Susanne, Thank you for posting and thank you for your feedback. I will pass this forward to the game development team but of course I cannot promise that any changes will be made right now. In the meantime there are some steps that you can …

in Chameleon Candy, causing Migraine Tunnel Vision ie loss of vision for hours. Comment by Johnny_Ryall January 2017
Hello, Thank you for posting. The keyboard is part of the software for the phone and not part of the game design. I can only recommend that you check the android support forums for assistance with this issue. Kind regards, Johnny

in Bug in latest update? Comment by Johnny_Ryall January 2017

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