Johnny_Ryall Level 3

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• Hello Margi, This is our community site so us moderators might answer, or other players might help you, but the main idea is to use the search function as it's possible that the content is already available. For information about HTML5 and some tr…

  in How do I get html5 so that I can play Pet Rescue Saga? Comment by Johnny_Ryall July 2017
• Hello Phillipa, The game is still the same Pet Rescue that we all know and love. The style of the game, the mechanics, the characters, they are all still the same. If you read our main thread here, you will see that the changes we have made were n…

  in You say that you have altered the game so that 100% of the people can access it? Comment by Johnny_Ryall July 2017
• Hello Janet, Can you confirm what the issues are on both your mobile and Facebook? Can you also go here: https://html5test.com/ and let me know your score and what browser you use. Thank you, Johnny

  in I still can't load pet rescue saga. Even after following advice from their email. WHY ! Comment by Johnny_Ryall July 2017
• Hello Julie, Could you please run through the steps provided here to see if they help the issue. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

  in candy crush wont load what happened? Comment by Johnny_Ryall July 2017
• Hello, Thank you for posting. To answer your questions, some of the features that were available previously have been removed from the game now. The double points feature was only available to a select few random players, this has been removed. Th…

  in Candy Crush Saga New format Comment by Johnny_Ryall July 2017
• Hello, Could you please run through the steps here to see if they help to resolve the issue. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

  in SOUND??? Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Accidentally deleted candy crush saga. I had not connected it to facebook or email. Need backup Comment by Johnny_Ryall July 2017
• Hello, Some features of the game have been removed with the transition to HTML5. I cannot say whether these will return. With regard to the double points. This has been removed and now all players earn single points. Kind regards, Johnny

  in Game recommendation Comment by Johnny_Ryall July 2017
• Hello, You can only ever have a maximum of 5 lives at any one time (unlimited lives excluded). If you want more, when playing, simply use the 5 you have, then go to your inbox and accept 5 more from friends for example. I hope this helps. Kind re…

  in Why can't I scroll down to see the different gifts given? Comment by Johnny_Ryall July 2017
• Hello, Thank you for posting. The levels above 410 are only available on mobile. You can still save and synchronize with Facebook, but you will only be able to play the levels on mobile. Kind regards, Johnny

  in I try to play Alphabetty on Facebook and it is stuck on level 409 and won't let me move on to 410. Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in How do I get my progress & rewards back Candy Crush Jelly on my new iphone? Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I accidentally deleted Candy Crush,I was around level 1021 and now I'm on 1. Can I recover it? Comment by Johnny_Ryall July 2017
• Hello, Could you please let me know what browser you are using, and whether you have tried the game in another browser. Thank you, Johnny

  in no candies visible. Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I did purchase the $6.99 deal to complete level 425. I completed it 2 times. I want a refund Comment by Johnny_Ryall July 2017
• Hello Colleen, Could you please let me know what happened after the purchase of the 10 gold bars. You haven't explained what the issue was following the purchase. Thanks, Johnny

  in I spent 10 gold bars to 'play on'.... Comment by Johnny_Ryall July 2017
• Hello, Please post your question here: https://care.king.com/zh Thank you, Johnny

  in 請問一下 Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Syncing king account with different facebook account Comment by Johnny_Ryall July 2017
• Hello, The Candy Crush games team work incredibly hard to release new levels, I think they have done an incredible job with over 2500 levels now available to play. The levels take time to design, test and release and we don't want to rush them as t…

  in New levels opened Comment by Johnny_Ryall July 2017
• Hello Tina, Were you able to reconnect to your Facebook account, this would return your game to how it was before the reset. Johnny

  in I have had to reset my iPad and have gone back to level 1 but on my phone I'm still 488 Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Purchase Comment by Johnny_Ryall July 2017
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