Johnny_Ryall Level 3

Comments

• Hello both, Could you please run through the steps here and these should resolve the issue: https://care.king.com/en/candy-crush-jelly-saga/cant-get-your-games-to-load-on-windows-10-check-this-out Thanks, Johnny

  in Candy Crush Saga Windows 10 app keeps crashing intermittently. Comment by Johnny_Ryall July 2017
• Hello, Are you talking about the little tab with Nero? This will always be here as it's the area where all events will be available. Let me know if this information helps. Thanks, Johnny

  in how can i delete treasure cave special event? Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Progress and boosters gone! Comment by Johnny_Ryall July 2017
• Hola, Gracias por su pregunta. King Care está disponible en español aqui: https://care.king.com/es Saludos, Johnny

  in ¿ Porque no me deja avanzar? Comment by Johnny_Ryall July 2017
• Hello Tammy, Thank you for posting and providing us with this information. Feedback like this is important to us, so I will be sure to pass your comments forward to the relevant department. This is our main thread in relation to the change to HTM…

  in Seizure inducing animations in the new candy crush format need to go. Comment by Johnny_Ryall July 2017
• Hello, It could be that you need to change your browser. If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fi…

  in What happened to Candy Crush Soda Saga? Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in stuck level 60 Comment by Johnny_Ryall July 2017
• Hello, Boosters are saved within the memory of the app, so they will only be available on the device on which they were purchased or won: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Kind regards, Johnny

  in Lost boosters after phone switch Comment by Johnny_Ryall July 2017
• Hello Luanne, Could you please run through the other steps we have listed here. Hopefully these will help: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Thanks, Johnny

  in Candy Crush isn't working right. It's keeping me on the same level everyday now. It is also loading Comment by Johnny_Ryall July 2017
• Hello Desmond, This won't affect your ability to pass the level. Some features have changed with the new HTML5 version so these now reflect the mobile version. Kind regards, Johnny

  in kokos wheel Comment by Johnny_Ryall July 2017
• Hello, Please refer to this thread for more information about this: https://care.king.com/en/papa-pear-saga/lost-levels-again-3rd-time-in-two-days-frustrating Kind regards, Johnny

  in Lost levels #6 Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Can not transfer any thing over from old phone to new phone. Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Island tournament disappeared Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in How do I get my level back Comment by Johnny_Ryall July 2017
• Hello, Now that the game is run on HTML5, you might need to change or update your browser, For more information, please read here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Thanks, Johnny

  in What is the problem with the new format? Comment by Johnny_Ryall July 2017
• Hello Diane, Please run through our recommended troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices These should help resolve your issue: Thanks, Johnny

  in game is flickering Comment by Johnny_Ryall July 2017
• Hello Jolene, When you win/purchase unlimited lives in the game, you will notice that your heart icon will appear differently. Underneath this, you will see a timer indicating how many minutes/hours you have remaining. Please note that this timer …

  in Where are my daily bonus of time going in candy crush soda. How do I access it? Comment by Johnny_Ryall July 2017
• Hello Jim, I'm sorry to hear that this happened. Could you please run through our recommended troubleshooting steps and let me know if this resolves the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-chec…

  in Terms of Service snafu Comment by Johnny_Ryall July 2017
• Hello Robin, In the Windows 10 app, have you connected to your existing Facebook account? If so, then you should see your friends in the game. Please let me know if you're logged in to this account. Kind regards, Johnny

  in How do I get my friends onto my hp windows 10 laptop that I have on my iPhone 6 & my iPad mini 4? Comment by Johnny_Ryall July 2017
• Hello Ruby, Please check your game now as I have added your progress (level 2500) to your Facebook account, this should show on your computer and also mobile if you are synchronized to this account: https://care.king.com/en/candy-crush-saga/lost-y…

  in Lost all my levels Comment by Johnny_Ryall July 2017
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