Johnny_Ryall
Level 3Discussions
48
Comments
3677
Points
182
Badges
20
Johnny_Ryall Level 3
About
- Username
- Johnny_Ryall
- Joined
- Visits
- 3
- Last Active
- Roles
- Member
- Points
- 182
- Posts
- 3,725
- Badges
- 20
Reactions
Badges
Comments
-
Hello, The game studio are currently testing some graphical changes. They have only selected a small number of players for the testing, so it won't appear in everyone's game. There's nothing to worry about, everything in the game will function as n…
-
Hello Tambu, Thank you for posting. This promotion is still being tested so there is a possibility that it will not perform as intended. Also, if we release a new version then it will reset. You will still get bonuses and this does not affect your…
-
Hello Helen, Could you please confirm if you have the latest version of the app installed and that your game is connected via wifi or mobile data. You might also need to delete the app and reinstall it again if the changes still haven't appeared in…
-
Hello Bogdan, Thank you for posting. Could you please confirm if this event was a one off or if it happened each time you tried to play the level. Please also let me know if you have the latest version of the app installed. Thank you, Johnny
-
Hello all, Please read over this thread here as it will explain why you won't see all events and promotions in our games: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
-
Hello Rhonda, In Pyramid Solitaire Saga there are only 185 levels available on Facebook. The levels after this are only available on mobile. You can still use Facebook to save your game but the levels are not playable there. Kind regards, Johnny
-
Hello, Having checked, your game account shows the correct level, 1774. Please follow the steps here to synchronize your game: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny
-
Hello Cindy, The only way to keep them is to complete the level. Please read the relevant blog here: https://care.king.com/en/blog/article/chase-the-sun-is-back Kind regards, Johnny
-
Hello Murray, Could you please read this thread here as this might explain why certain features are not in your game right now. https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Kind regards, Johnny
-
Hello, Could you please confirm that you are installing the latest game updates when they are released and that your game is connected to Facebook? This should resolve both issues. What can you see on your map after passing the Rancid levels? Let…
-
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
-
Hello Sam, Your previous post was answered here: https://care.king.com/en/candy-crush-soda-saga/soda-crush-level-525-gap Kind regards, Johnny
-
Hello Marion. There are no issues with the games from our side of things. I can only recommend that you follow the troubleshooting steps provided here as these should help. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-…
-
Hello Tony, Please log out from Facebook in the game app, and also in your Facebook app and mobile browser. Restart the device and then log back into Facebook and synchronize with the game as normal. This should resolve the issue. Please let me kn…
-
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
-
Hey Matt, Please read this thread and follow the steps relevant to your device: https://care.king.com/en/candy-crush-saga/i-passed-the-level-but-the-game-didnt-recognise-it Kind regards, Johnny
-
Hello Julie, I'm sorry to hear that this happen. Lives in the game, like boosters can be lost at times if the games updates, or if it's deleted for example. You can read more about it here: https://care.king.com/en/candy-crush-saga/boosters-mess…
-
Hello, Could you please provide a screenshot to show me what you mean when you say 'tablet mode'. Is it possible that you have logged in under a different game account? Please get back to me. Kind regards, Johnny
-
Hello. As JillyJill mentions, please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Joh…
-
Hello Irina, The Super Users brought your post to my attention, hopefully I can help. You'll need to create a game account so I've sent you a message. Please check your King Care inbox (top right on a computer or if you are using a mobile device, t…
