Johnny_Ryall
Level 3Discussions
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Johnny_Ryall Level 3
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- Johnny_Ryall
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Hello Eugene Lives in the game are not collectible items. The game is designed to be played with the 5 free lives and a few more that you get sent each day. Lives, along with boosters are saved directly to your device's memory and sometimes by dele…
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Hello, I'm sorry that the game does not let you know who won if you miss the end of the event. I will pass this feedback forward. Kind regards, Johnny
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Hello Peter, If you close Facebook or if you need to restart your browser, then you will lose any stored lives. These are items that we do not compensate for as they are available for free. I recommend following the steps provided here to help wit…
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Hello Mat, I'm sorry but this is information that is not available to us, therefore we cannot answer you as to when you first played the level, only point you towards help for the actual level itself. Kind regards, Johnny
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Hello Kim, When requesting lives, if you click to deselect 'select all' option then you can choose your friends accordingly. In regards to the Sugar Track, please refer to this thread: https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 …
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Hello Amanda, Could you please run through the steps here and let me know if they help to resolve the issue. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
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Hello David, This level can be challenging but I can assure you that the level, like all of our levels, can be completed and also without the use of boosters. Try to pick up a strategy before you play again. Here is a YouTube video that shows how…
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Hello all, Thank you for your patience. In the next 2 weeks a new update for Candy Crush Soda Saga will be released which fixes this issue. If you are playing on a mobile device, please keep an eye out for the next game update in the app store to…
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Hello Erinn, Please also check your King Care inbox as I have sent you a message about this. Kind regards, Johnny
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Hello, I am sorry to hear that this happened. In order to obtain a refund you will need to contact iTunes as they handle all refund requests directly. Find the email receipt that iTunes sent you after making the purchase. Now tap on the “Repo…
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Vicky, In some levels it's not possible to use all of your boosters so they will appear greyed out in the selection screen. If you have any doubts or if the issue is different then please post up a screenshot so that I can take a look for yo…
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Hello Julie, When you finish a level a pop-up message will appear and let you know why you didn't pass the level. Pay attention to this message as here you can see what you missed and why you didn't pass it. If you have any doubts then please post…
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Hello, The Candy Crush game team work incredibly hard to release new levels, I think they have done an incredible job with over 2000 levels now available to play. The levels take time to design, test and release and we don't want to rush them as t…
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Grammy, Please refer to these 2 threads for the relevant information: https://care.king.com/en/candy-crush-saga/i-passed-the-level-but-the-game-didnt-recognise-it https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Kind regards, J…
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Hello Marilynn, I have messaged you also :)
