Johnny_Ryall Level 3

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• Hello, Thank you for your post. In order to collect the rewards your game needs to be connected to a Facebook/Kingdom account. To connect with Facebook please make sure first that you are logged in to the right account within the Facebook app/bro…

  in Sugar Track: "Connect to claim your rewards..." Comment by Johnny_Ryall April 2017
• Hello Dean, The moderators here on the site work regular shifts so it's possible that we have one or two days off. There is no specific time however generally within 48/72 hours you will receive a response. Kind regards, Johnny

  in How long should you expect to wait? Comment by Johnny_Ryall April 2017
• Hello Vigs, Every level in our games can be passed without boosters, without spending any money. Making purchases in no ways guarantees that you will pass a level. If you check YouTube there are plenty of videos that show how the level can be pass…

  in Level 2373 Comment by Johnny_Ryall April 2017
• Hello Julie, Firstly could you please run through the steps provided in the thread here, these should help but if not, please let me know. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regar…

  in Game won't load Comment by Johnny_Ryall April 2017
• Hello Libbs, Could you please follow the steps here for further help: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

  in pet rescue has gotten awful! Comment by Johnny_Ryall April 2017
• Hello, For the issue with the game crashing we have a lot of threads that can help. For example: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices In…

  in Once again CCS is crashing on a regular basis and "daily bonus" resets to day 1 everyday! Comment by Johnny_Ryall April 2017
• Hello Nags, Please also check your King Care inbox as I have sent you a message about this. Kind regards, Johnny

  in Lost all my boosters Comment by Johnny_Ryall April 2017
• Hello, The steps provided in the link are still relevant so please run through them. They will help with any issues such as the app freezing, or acting unusual. Kind regards, Johnny

  in Query on Level 2341 Comment by Johnny_Ryall April 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Candy Crush reverted to level 1 after setting up a king account and signing in (android phone) Comment by Johnny_Ryall April 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Why when I beat a level in candy crush does is not always advance me. Comment by Johnny_Ryall April 2017
• Hello, Please refer to this thread for further information: https://care.king.com/en/question/view.action?forumThreadPermalink=defaulting-back-to-levels-passed If you comment here, you will receive a notification when the thread is updated. Kind…

  in Candy crush soda blocked Comment by Johnny_Ryall April 2017
• Hello Gilly, can you please follow the steps that I have posted above. Thank you, Johnny

  in I'm on level 1941 & was sent back to level 1 on my IPhone7! How do I get my levels back? Comment by Johnny_Ryall April 2017
• Hola, Gracias por su pregunta. King Care está disponible en español aqui: https://care.king.com/es/ Saludos, Johnny

  in Problemas para recupèrar boosters y tiros Comment by Johnny_Ryall April 2017
• Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To …

  in I'm on level 1941 & was sent back to level 1 on my IPhone7! How do I get my levels back? Comment by Johnny_Ryall April 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in :( Comment by Johnny_Ryall April 2017
• Hello, Could you please confirm if this happened on more than one occasion. Please also follow the steps here for help with freezing issues: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny

  in Query on Level 2341 Comment by Johnny_Ryall April 2017
• Hello Jamie, Please refer to this thread for further information. https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

  in How do you get the player champion to collect stars and fish and striped? Comment by Johnny_Ryall April 2017
• Hello, To resolve this you can log out of Facebook by tapping on the icon in the bottom left-hand corner of the main game screen, selecting the cog icon, and then finally tapping on "Log out". Then just log back in with your Facebook account. If t…

  in my account are connected to my daughter's account on here,how can i delete hers from mine? Comment by Johnny_Ryall April 2017
• Hello PierLuigi, For more information about our events and features please check here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

  in I don't receive any gift rewards for a long time. Comment by Johnny_Ryall April 2017
• Hello, Concept, design, implementation, support and maintenance of our games is a long and complicated process.  While we are always dedicated to providing the finest in mobile gaming fun, we often need to test new features and evaluate possible tw…

  in This latest "Special Offer" is a complete joke. Comment by Johnny_Ryall April 2017
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