Johnny_Ryall
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Johnny_Ryall Level 3
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- Johnny_Ryall
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, I'm sorry to hear that this happened. Could you please make sure that you have a connection to Facebook to ensure that the event is available for it's duration: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios…
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Hello Jackie, Could you please run through the steps here to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
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Hello, In the booster selection screen you can only choose 1 that will appear in the level. The others that you have purchased will then be available in the top menu where you can see the rest of your boosters. I hope this answers your question. …
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Hello, From time to time the game studio will update a level so it will then look different to the older videos online. You can read more about it here: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 Ki…
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Hello, This is an ongoing issue that is affecting several players. Here is a thread where the issue is being discussed and I will keep players up to date: https://care.king.com/en/question/view.action?forumThreadPermalink=defaulting-back-to-level…
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Hello all, Please refer to this thread for further information about your questions: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
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Hello, The events and features in our games are always changing as we test them and try new things. You can read more about it here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards,…
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Hello Sharon, These things can take time to resolve. The game studio are looking into it. Please follow the main thread and as promised, when we have any further news we will let our players know. https://care.king.com/en/pet-rescue-saga/why-are-…
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Hello Ada, Could you please run through the steps here as this should ensure the game runs as smooth as possible: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny
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Hello, I just checked and the game loads for me in both Chrome and Firefox. Do you have a lot of tabs open, is your computer memory full? Please also let me know if you have any adblockers or programs installed in your browser. Thank you, Johnny
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Hello. I need to discuss personal information so please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. …
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Hello Jeanette, This issue is still ongoing. Please refer to this thread for further information, we will keep you updated: https://care.king.com/en/pet-rescue-saga/why-are-u-taking-everyones-boosters Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To …
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Hello Bob, Please refer to this thread for further information about our events: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
