Johnny_Ryall Level 3

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• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Treasure Mill prizes Comment by Johnny_Ryall March 2017
• Hello Crende, This level, like all levels, can be passed. There's nothing to fix :) There are a few other users who have passed the level so maybe they can help: https://care.king.com/en/candy-crush-saga/level-1334-733948177 https://care.king.co…

  in level 1334 Comment by Johnny_Ryall March 2017
• Hello, If you respond to my colleagues message within your inbox, the information here is private between you and them. Kind regards, Johnny

  in Thanks for getting back Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Updated game and gold bars seem to have disappeared! How do I get Comment by Johnny_Ryall March 2017
• Hello Jay, I’m delighted to inform you that this has been fixed in Candy Crush Saga. You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you…

  in Crash on candy crush saga Comment by Johnny_Ryall March 2017
• Hello Peter, Please refer to this blog for more information: https://care.king.com/en/blog/article/chase-the-sun-is-back Kind regards, Johnny

  in Did not receive credit for Chasing the Sun in Farm Hereos Saga Comment by Johnny_Ryall March 2017
• Hello Susanna, Could you please tell me more about these Treasure Chests in Bubble Witch 3. In regards to the friends that don't appear. It's not possible to view all of your friends in this section of the game unfortunately. Kind regards, Johnny

  in Not getting extra lives that I have won Comment by Johnny_Ryall March 2017
• Hello Conners, Please run through the steps here and let me know if they help with the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny

  in I am progressing but my avatar is not moving Comment by Johnny_Ryall March 2017
• Hello Tiffany, Another King Care user has managed to pass this level and my colleague has also posted a video here that might help. Maybe you can ask for some help from the other player: https://care.king.com/en/candy-crush-saga/my-goodness Kind…

  in Fix 2341 Comment by Johnny_Ryall March 2017
• Hello Karen, Please run through the steps here to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny

  in My game is gone Comment by Johnny_Ryall March 2017
• Hello Amelia, Congrats on the high scores! In the game you will only be able to see if you're the champion with the people in your friends list. There is no world-wide leaderboard so to speak. Keep up the good work though and make sure to let your…

  in I've had a few number one high scores now Comment by Johnny_Ryall March 2017
• Hello Mike, Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this so we can deal with if offline. Kind …

  in Events-Quests section issue Comment by Johnny_Ryall March 2017
• Hello, I'm sorry but advancing our players is not a service that we offer under these circumstances. I requested a screenshot as if the issue was reoccurring then I could show this to our support team to investigate. Kind regards, Johnny

  in Level 579 Glitched Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in 1952 was the level I was on doing candy crush saga and I have lost my progress why. Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Issuing of gold bars Comment by Johnny_Ryall March 2017
• Hello Morgan, Thanks for posting. So that I can look into this for you, could you please try to capture this in a video or some screenshots. If you need assistance please visit: https://take-a-screenshot.org/ Kind regards, Johnny

  in Says I have lives left but after I lose 1 game, it then says I have 0 lives left. Comment by Johnny_Ryall March 2017
• Hello Angel, Can I ask what the issue was with trying to ask us a question. Is there anything that I can help with here? In regards to the level, you can pass it, I know it! Passing the level for you is not something we can offer but take your ti…

  in bubble witch 3 Comment by Johnny_Ryall March 2017
• Hola, Gracias por su pregunta. King Care está disponible en español aqui: https://care.king.com/es/ Saludos, Johnny

  in Ayuda Comment by Johnny_Ryall March 2017
• Hello, If there are no more moves available the game board should re-shuffle. If this does not happen could you please capture a screenshot so that I can look into this for you. Kind regards, Johnny

  in Pb on Level 476 Comment by Johnny_Ryall March 2017
• Hello, I'm sorry to hear that this happened. Could you please run through the steps here to see if this helps to resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out  If it does not,…

  in Level 579 Glitched Comment by Johnny_Ryall March 2017
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