Johnny_Ryall Level 3

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• Hello Marie, Please run through the steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios Kind regards, Johnny

  in My friends are missing from the map, Cannot see what level they are playing CandyCrush Jelly Comment by Johnny_Ryall March 2017
• Hello, Thank you for posting. Could you please let me know what device you are playing on and also confirm if you have the latest version of the game app installed. Thank you, Johnny

  in Why do my bubble release before I can aim and let go of my mouse ? Comment by Johnny_Ryall March 2017
• Hello, Thank you for your post. I'm sorry but it is not our policy to refund gold bars in this scenario.  Please refer to the Terms & Conditions that apply when playing our games. Specifically section 4: http://about.king.com/consumer-terms/te…

  in I'd like to refund Comment by Johnny_Ryall March 2017
• Hello, Could you please provide me with a bit more about what you mean when you say you were 'shut down by the time delay'. Kind regards, Johnny

  in Getting rid of time stop Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in TREASURE CHEST Comment by Johnny_Ryall March 2017
• Hello, I'm sorry but unfortunately the Candy Crush is not currently available in your location. I apologize for the inconvenience. Kind regards, Johnny

  in Unable to install CC saga Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Level 2380 was completed but didn't progress. Boosters were used along with a purchase. Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in All my scores have gone into millions on all the levels. I don't know how this has happened.Can you Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I have passed level 810 with three stars but have received no companion rewards. Please fix. Thanks Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in No rewards after completing "Ignite the Lights" level 6. Comment by Johnny_Ryall March 2017
• Hello, There are some further steps here for you to try that might help: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices Kind regards, Johnny

  in I am not able to load Candy Crush Soda Saga on my Lumia 640 LTE Comment by Johnny_Ryall March 2017
• Hello Elizabeth, Thank you for posting. Please correct me if I'm wrong but the action you have described is in line with the event. After earning the reward from the chest, it will disappear. Kind regards, Johnny

  in Where have my rewards gone for my treasure chests? Comment by Johnny_Ryall March 2017
• Hello, In regards to the Treasure Road rewards not being received. This is something that we are aware of and we are currently collecting data as requested by the game development team. To answer your question about Bubblegum Hill. You get a x10 m…

  in Why am in it getting my prize boxes or fish multipled (not Bubblegum Hill)? Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I accidently deleted my app. I was on level 310 with lots of boosters. Can I get that level back ? Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I was playing offline and when I connected to Facebook sent me back to level1. How could I solve thi Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Candy Crusg Saga 2337 level. CHERRY WONT FALL. I've spent over $100 Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Bubblegum hill Reward not showing up. Comment by Johnny_Ryall March 2017
• Hello Connie, Thank you for posting. Could you please let me know if this happens each time you try to play the game? Is this stopping you from being able to  play? Kind regards, Johnny

  in It says I need an update for Candy Crush Soda Saga Comment by Johnny_Ryall March 2017
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