KingsPinn

Noble

I thought generally that if you didn't have a mailbox it's because you didn't have mail? That would make sense and would tie in with the information here if the requests aren't getting through: https://care.king.com/en/papa-pear-saga/i-m-not-receiving-my-messages-lives-from-friends 

If the screen at the end says you failed then you obviously didn't meet one of the objectives. How many times did you try the level? Maybe just see if it happens again, there's not really much else you can do I'm afraid. 

This has already been recorded as being an issue. If you type 1713 in the search bar you will have seen this. Look: https://care.king.com/en/candy-crush-saga/candy-crush-saga-level-1713-problem-game-entered-into-endless-loop-and-i-cant-interact-with-it 

Hey, I'm sorry to say it Rambo but this is part of the game design. King have confirmed that this can happen. Read about it here: https://care.king.com/en/candy-crush-saga/boosters-messages 

Hmm, can you post up a screenshot as I'm not sure exactly what you can see on your screen. How about if you go back a level, does the same thing appear? Is there no 'x' on the pop up to make it disappear?

Hey Priscilla. I'm not sure if I understand... did you save your game with Facebook or not? If you didn't then you won't be able to get it back I'm afraid. Let me know as I don't quite understand from your post. 

There is already a thread for this issue. Check it out here: https://care.king.com/en/candy-crush-soda-saga/candy-crush-soda-is-flashing-black-screen 

Try these steps: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out If this doesn't work, remove the game from the menu on the left and add it again, this might work. 

If you can't connect to Facebook then this is why you cannot see your progress. The game has disconnected. Follow the troubleshooting steps to get yourself playing again: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android 

Bubblegum Hill is not available for every player so it's possible that you just don't have it on your profile on your new phone. This is pretty normal with a lot of King promotions.