KingsPinn
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KingsPinn Newbie
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If you have come this far into the game then you will have hit some difficult levels before. I'm sure it's only a question of time before you pass it so don't get so frustrated. Take a step back.
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It's a little late now but normally king run their promotions and only add them to a certain number of players games. So it might be that it's on your one profile but not on the other. This is quite normal.
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If you get an answer you can either click on the notification in the top menu, next to your icon or click your question and the comments should be below. Then you can click the 'this solved my problem' button underneath the answer.
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There is an ongoing issue with this, there are some comments and steps to follow here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
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Have you done any troubleshooting to try and resolve the issue? There are a couple of steps you can try here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
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What account is it, Facebook or Kingdom. If it's Facebook make sure you are logged in to the right account in the Facebook app. If it's Kingdom then just log out in the settings and log back in using the correct email.
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If you're playing on Facebook then there is no other way for someone to appear in the game other than if they are in your friends list. Or are you playing on mobile maybe, or connected to Kingdom? Let me know.
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Check out this thread, it has all the information about this topic: https://care.king.com/en/candy-crush-saga/roadblocks-659693352
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Normally if a level is updated on Facebook then it can take a while for the update to reach mobiles. The same way in which the level updates are. Maybe this was the case with 1779.
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It's a shame about the jackpot, I guess you always get to spin again tomorrow :) I don't think it's a case if your envelope not working just that it's empty. If its greyed out then that means you have no messages right now.
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If the game is constantly freezing then you should probably follow the steps and advice given here as this is what King recommend: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
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There is no guarantee that you will get the quests. I've been playing for a long time and from what I understand the promotions don't go out to every player so there is a chance that you won't see every promotion.
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If you read this thread here you will see that this can happen, but its not meant too, so there is no guarantee that it will happen. It's just something you will have to do. https://care.king.com/en/candy-crush-saga/boosters-messages-842482091
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This has always been part of the game. There are other ways to progress, with gold bars, asking friends etc so you have the options to continue if you wish :)
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If you have passed the level then there should be no concern about your star score. You can continue with the game so in my eyes there's no issue. Well, if there is then I'm sure they have bigger issues to work on.
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Read this thread here, it's all about the roadblocks so it should answer your question: https://care.king.com/en/candy-crush-saga/roadblocks-659693352
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Hey Gellybean, what challenges are these? I haven't seen any promotions offering free lives from other games.
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There is no way to turn this function off sorry. It's just part of the game design it seems :)
