Comments
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We made a fix in this level. If you restart the app and try again, you should be able to complete this level now (The 3 bears on the left will show up as horizontal, rather than diagonal. See image). It's a work-around fix while we work on the real fix in the code. Thanks for reporting!
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Hello! I'm not sure why that would be, but I can check. Could you give me your player ID so I can see what happened? https://candycrushsoda.zendesk.com/hc/en-us/articles/28719258517661-How-can-I-find-my-player-ID-in-Candy-Crush-Soda-Saga#%20 Thanks!
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Hey! Thanks for letting us know. Yes, this looks like a genuine (bad) issue! We will investigate.
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Hello! Thanks for letting us know. Yes, the shaking was recently added. However: You can just disable it in the settings/accessibility menu. Please let me know if that works for you!
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Hello! Sorry for the late response, busy period.. I checked and could not find anything weird with your game rounds. Starting from level 1561, you would have indeed gotten the MCB (mega color bomb). An observation though: When the MCB charges up fully, on your pre-game screen, that does not mean it will spawn one when you…
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Thank you, that does help! One last thing: Could I have your PlayerID, to help me find out what could have caused it? You can find out how to get your Player ID here: https://candycrushsoda.zendesk.com/hc/en-us/articles/28719258517661-How-can-I-find-my-player-ID-in-Candy-Crush-Soda-Saga#%20 Thanks!
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Hello! Thanks for reporting! What do you mean by "mega color bomb never appeared"? Do you mean the mega color bomb does not appear in the level, or just on this pre-game screen as the charge bar? Or both? You can only use (and charge) the mega color bomb on the last available level. If you go back a level, you won't have…
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Thanks for sharing! Unfortunately, I cannot find any crashes for that playerID :( Could you verify that the ID was correctly copied here? When you say that the "game shuts down", you do mean that the entire game closed and that you need to start the Soda app again, right?
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Hi, Looking at your screenshot, you are playing Candy, not Soda. This support here is for Soda, but if you go here, you can get help for this issue. Thanks!
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Hi! It sounds like your game is crashing, which is annoying for sure. Like simplyP said: Updating your game version can definitely help. If you are on the latest game version and it is still crashes, then please send us your playerID (see here how to get that) so we can find out why you are crashing. Thanks!
