Lady_Choo

Moderator

Hi becs, you can read about that here Why don't I have Mystery Mountain in my game? — King Community

Hi and welcome to the community @Sophiaw71. Unfortunately we cannot see your account details here, for your own safety. So I would need you to contact player support from within your game, letting them know whats happening and they can have a look and see if there is anything preventing the gold getting through 🐱

Welcome to the community both of you. Are you connected to the internet? Are you logging in through Facebook or the kingdom?

Is this on the mystery mountain or the 1,2,3 grow pet?

Hello and welcome to the community! Are you talking about Mystery mountain? You can read about why it might not be in your game in the link below 🤗 Why don't I have Mystery Mountain in my game? — King Community

I appreciate as a newer member you are very friendly. However, as a moderator that is my job so you don't need to thank me, that is what I am here for.

Hey! Welcome to our petastic community, thank you for joining us. You can read about why you may not have magic mountain in the link 👇🏻 Why don't I have Mystery Mountain in my game? — King Community

Oh that is brilliant, sorry for the delay I just came online. Hopefully they can help 🐱

I assume that players also like variety and they are maybe going on feedback too? But that is only my thoughts and I don't actually know. But I will pass feedback over to our CM for you 🐱

Good morning and welcome to the community! Have you claimed it once already? did you have a good connection? It might be worth popping a message through to player support from within the game as they can look at your account and see if they can see any blockages 🐱