Lady_Choo

Moderator

Are you playing on the windows app or Facebook itself?

hi I am sorry we can only accept a few non English languages at this time and this is not one of them. Please could you repost your question in English using translate if necessary. Then we will be pleased to help you 😊

good morning. Did you log in with your previous log in? Sometimes when we reinstall, things that have changed in the past might get updated or reset. It sounds like that unfortunately as the information is stored on your device and not in the game itself. I will double check with my colleague @Lynette that I am right…

good morning 👋 The short answer is because not everyone gets them all the time. In order to keep game stability only a random set amount of players have them at each time and it might just be that you're in the group that doesn't right now. Always make sure your game is updated and fingers crossed it will be back soon ☺️

good morning and welcome to the community. unfortunately in order to keep stability in the game, only a certain amount of players get things at one time and it's random. But those groups of players can be moved around and you might end up with it and he loses it. I know it's frustrating. My husband regularly gets things in…

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