Lady_Choo

Moderator

Hi and welcome to the community. The trouble is, the glitch has been fixed! The only problem is the Facebook version. I have asked the community manager about it again.

Unfortunately it looks like Facebook hasn't allowed the update through yet as it was sent by the studio to all formats Friday. I am waiting to see if the CM can find out anything. Don't use anything else until you know its fixed.

Good evening and welcome to the community! Facebook will automatically update the game, however there does seem to be an issue with it right now. Looks like they might not have approved the update yet but the studio has sent it. Hang tight, I am sorry, I have asked the community manager if she can find anything out.

@tobeychappell I have an idea one last thing to try. Go to your facebook settings, apps and remove the app. Clear cache and cookies. (don't worry progress will still be there) Restart your computer. Open Facebook, find the PRS and click on play (usually towards the top of the official page) cross fingers and accept…

It will do it automatically, just make sure your cache and cookies are cleared so when it does arrive, its a fresh install. Welcome to the community!

There is no worthy reaction I can give to that one. I have an image of a squeaky clean browser all shiny lol. I have asked the CM if she knows of anything. The studio have said less complaints are coming through which is good….but it seems to be all PC users now. Can I have your player ID too, just in case she needs to see…

Hi and welcome to the community. Can you let us know which device you are playing on please so we can give you some troubleshooting 🤗

Hiya, @Lynette is sleeping (hopefully) right now, so I will tag her so she can hopefully come and give you some tips but in the meantime, here is her video 🤗

Just to let you know that the fix HAS been sent through and is now working on all versions of the game, except for Facebook. At this point, we do not know why. We can only assume that Facebook have not approved it yet. Make sure you clear your browser cache and cookies and as soon as it is allowed through, it will…

A fix has been sent, we don't know why its held up. Each platform has to approve it on the platforms side. And it looks like Facebook is often later after the others. Hopefully it will arrive with the new release levels tomorrow. Clear cache and cookies every so often in your browser as you will not get it otherwise even…