MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Sandra, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost progress Comment by MarkHawk August 2017
  • Hi Hosein, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Level restore Comment by MarkHawk August 2017
  • Hi Anasuya, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in restore my levels and fb sync error Comment by MarkHawk August 2017
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I lost my progress Comment by MarkHawk August 2017
  • Hi Sara, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Did not receive in app purchase on candy crush saga Comment by MarkHawk August 2017
  • Hi Neeshadee, I can assist in restoring your mothers game progress in the Candy Crush games. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels…
    in How do I retrieve lost levels? Comment by MarkHawk August 2017
  • Hi Alicia, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I lost all of my progress Comment by MarkHawk August 2017
  • Hi Nyoe, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Accidentally deleted my game Comment by MarkHawk August 2017
  • Hi guys, The game was recently updated to a new format and old cache files in the browser sometimes needs to be cleared in order for the levels to show correctly again. I suggest you try the following steps: 1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page. 2) Try emptying the browser…
    in Reset to level 1 Comment by MarkHawk July 2017
  • Thanks for your update Anita, We don't have any employee by that name. Nor is it in the interest of King to threaten our players. Please block or report this Facebook user. You are also welcome to play the game on our platform on King.com. Should you here experience a user misbehaving then simply click on the report user…
    in There is a man named jerry raymond koch that claims he works for King Games, Comment by MarkHawk July 2017
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