MarkHawk
Community Manager Former Community Manager of the King Community! No longer an active account so do not expect any response from MarkHawk.Discussions
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MarkHawk Community Manager
Hi guys,
I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you
About
- Username
- MarkHawk
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- Member, Administrator
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Reactions
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Comments
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Hi Ioana, I can assist in getting the game progress back in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue lo…
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Hi Farmer Tracy, Facebook is currently updating their player network and you might have to approve several times before being able to send/receive messages for extra lives and road blocks. Please notice that this goes for all games on Facebook - no…
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Hi Efe, Thanks for your question. We have currently released Shuffle Cats where you can play against other players in real-time. Unfortunately I can not reveal what new features there will be added in game releases. Instead I suggest you check ou…
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Hi FuchsiaLucia, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. Kind regards, - Mark, Team King Care
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Hi Pierre, Thanks for your feedback for Candy Crush Saga and congratulations in having reached that far in the game! :-) I wish you a pleasant break from crushing candies. Kind regards, - Mark, Team King Care
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Hi Kathy, Boosters and lives are stored locally on your mobile device and does not sync between devices or platforms - that's why the items/messages with lives differs. Please notice that completed levels, highscores and gold bars can be synced an…
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Hi Carmen, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, …
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Hi Carolina, Please try from another computer - preferable a stationary computer. Kind regards, - Mark, Team King Care
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Hi Carolina, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards,…
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Hi Michelle, Please try the following steps in order to connect to your FB profile: 1) Start the game and disconnect from Facebook 2) Reboot the tablet and start the game 3) Click on the blue button and you should now be able to enter your email…
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Hi Holly, Congratulations in having reached so far in the game! :-) I know level 1992 and it can be real tricky to complete. It might help you out to check some of the videos on YouTube on how a specific level can be completed. I've found this on…
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Hi Tim, Please make sure that the Google Opinion Rewards app has transferred your earnings to your Google Play credit account. Once you have the amount available there you should now be able to start Candy Crush Saga, choose an amount of Gold bars …
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Hi Richard, Thanks for showing your interest in Candy Crush Saga and Candy Crush Soda Saga. Test groups for in-game tournaments and new features are based on different demographic parameters decided solely by the Game Studio. Unfortunately this me…
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Hi Leigh, I'm sorry to hear you're experiencing a connectivity issue with your Kindle. I've seen your previous thread has been linked to a help thread with trouble shooting steps: https://care.king.com/en/candy-crush-saga/lost-your-connection-to…
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Hi Butterfly, Sounds like something went wrong with your installed version of Candy Crush Saga. I suggest you try the following troubleshooting steps: 1) Try moving the game from SD RAM to the Internal RAM 2) Try installing Candy Crush Saga with…
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Hi Heather, Sounds like your iPad has some old settings that needs to be removed in order to fix the issue you are experiencing. Please follow these steps: 1) Delete the Facebook app and Candy Crush Saga on your device (please note that boosters …
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Hi Debbie, I am sorry that you have experienced an issue with purchasing items in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen…
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Hi João, Thank you for your interest in helping other players on King Care. We are currently in the process of updating King Care with new features - one of them is to add selected Super Users to the site. Please see this blog post: https://care.k…
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Hi Raw, Thank you for your interest in helping other players on King Care.We are currently in the process of updating King Care with new features - one of them is to add selected Super Users to the site. Please see this blog post: https://care.kin…
