MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Sylvia, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in deleted levels on candy crush Comment by MarkHawk July 2017
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost progress Comment by MarkHawk July 2017
  • Hi Diana, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost Levels Comment by MarkHawk July 2017
  • Hi mill2131, I can assist in getting the game progress back in Candy Crush Soda Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once…
    in help with new droid phone Comment by MarkHawk July 2017
  • Hi Linda and Cinnamon, I have sent you both a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Free Boosters at the end of the Month Comment by MarkHawk July 2017
  • Hi Pam, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Thanks JillyJill for your kind assistance :-) Kind regards, - Mark, Team King Care
    in Episode not levelling up Comment by MarkHawk July 2017
  • Hi Yalcin, Thanks for letting us know. We randomly choose player segments for testing new features, so you might from time to time periodically see new features and functionality in our games. If you're looking for level designer positions then I suggest you check our job portal here: https://jobs.king.com/ Good luck and…
    in how can i be a beta user Comment by MarkHawk June 2017
  • Hi Praveen, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost my Progress Comment by MarkHawk June 2017
  • Hi, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King…
    in I paid $15.99 for a booster pack and didn't receive the boosters. I only received the bars. Comment by MarkHawk June 2017
  • Hi Tammara, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Phone upgrade Comment by MarkHawk June 2017
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