MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Elizabeth, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark,…
    in Paid for gold & boosters, didn't get them Comment by MarkHawk May 2017
  • Hi Bogdan, I have sent you a private message, so that we can reset your game progress. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details. Kind regards, - Mark, Team King Care
    in Can I delete all my scores after the facebook account? I would like to start the game from the begin Comment by MarkHawk May 2017
  • Hi Sue, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Coins keep resetting!! Comment by MarkHawk May 2017
  • Hi Lany, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Thanks Lynette for helping out :-) Kind regards, - Mark, Team King Care
    in Lost pet rescue game. Comment by MarkHawk May 2017
  • Hi Simon, Did she post here on King Care? Thanks in advance if you can paste the URL to her thread so I can locate her and solve the issue. Kind regards, - Mark, Team King Care
    in How do I get my account back? Comment by MarkHawk May 2017
  • Hi Laura, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I lost all the progess when I connected to facebook Comment by MarkHawk May 2017
  • Hi Teresa, I can assist in getting the game progress back in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a…
    in Lost progress when i reset my phone Comment by MarkHawk May 2017
  • Hi Rox, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
    in Did not receive gold bars including today but never spent 4.99 before. Comment by MarkHawk May 2017
  • Hi Danny, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Why did I loose all my levels after getting a new phone? Comment by MarkHawk May 2017
  • Hi Michele, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark,…
    in Double charged Comment by MarkHawk May 2017
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