MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Kev, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in 2nd time saving progress but lost everything Comment by MarkHawk April 2017
  • Hi Rebecca, I have checked your player account and found your transaction 28/04/17, 18:38:14 CET - Your purchase was completed OK and the 15 Gold Bars are in your account. Please try rebooting your iOS device and you should now see them. Kind regards, - Mark, Team King Care
    in Did not get what I paid for Comment by MarkHawk April 2017
  • Hi Kent, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
    in buying Comment by MarkHawk April 2017
  • Hi Shanna, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
    in Where are my gold bars Comment by MarkHawk April 2017
  • Hi Shirley, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark,…
    in I am writing in English and you are not accepting it why Comment by MarkHawk April 2017
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost progress Comment by MarkHawk April 2017
  • Hi Debbie, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels and features which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care
    in Sugar Track Issues Comment by MarkHawk April 2017
  • Hi Rajesh, Thanks for your feedback. Unfortunately the game requires a stable connection while data is being transmitted from the game server. I suggest you play Candy Crush Saga on King.com as you will be able to receive help for lives and roadblocks fast. Please see the thread below with a step by step instruction on how…
    in loss of lives recieved in gift Comment by MarkHawk April 2017
  • Hi Kimbo, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care
    in On game 2445 you have changed it with bombs, it was hard enough with out the bombs games wasted Comment by MarkHawk April 2017
  • Hi Katie, Thanks for your kind feedback which I have passed on to Leo. Feel free to create a new question on King Care in case we can assist further in any matter. Kind regards and I wish you a pleasant weekend :-) - Mark, Team King Care
    in This message is for 'Leo'. Comment by MarkHawk April 2017
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