MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Jenn, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Why am I stuck with 96hours until new quest arrives? Comment by MarkHawk March 2017
  • Hi Vicki, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Bubble witch 3 Comment by MarkHawk March 2017
  • Hi Therese, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark,…
    in No bubbles showing Comment by MarkHawk March 2017
  • Hi Isa, Boosters and messages/lives are stored locally on your mobile device and cannot be transferred. Please see this thread for further explanation: https://care.king.com/en/candy-crush-saga/lost-all-my-collected-rewards-after-switching-to-a-new-phone Kind regards, - Mark, Team King Care
    in How can I switch my Candy crush and soda to a new fb account without losing my progress? Thank you Comment by MarkHawk March 2017
  • Hi Clive, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Game progress stopped in Farm Heroes Saga Comment by MarkHawk March 2017
  • Hi Pierre, Some levels can be challenging but I can assure you that with some good luck, patience and a clear strategy they can be beaten. The best thing to do when you are finding a level a little tricky is to watch a YouTube tutorial or two. Simply go to YouTube and search for Candy Crush Saga and the level you are stuck…
    in LVL2076 Comment by MarkHawk March 2017
  • Hi Jmarie, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I am on level 245, but the game keeps defaulting to level 217, and gift boxes are not opening. Comment by MarkHawk March 2017
  • Hi Marstar, I have checked your game account and located your latest transactions for Gold Bars: 20/02/17, 21:19:40 - 1GB Won in Daily Bonus - Your account: 7GB 12/03/17, 16:44:39 - 1GB Won in Daily Bonus - Your account: 8GB 12/03/17, 16:44:39 - 1GB Won in Daily Bonus - Your account: 9GB 15/03/17, 17:31:26 - 1GB Won in…
    in I had 7 gold bars saved and have not used a one. Now I just have one. Where did they go? Comment by MarkHawk March 2017
  • Hi Thel, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Candy Crush Jelly lvl 40 Comment by MarkHawk March 2017
  • Hi Lexxielou, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I have beaten level 2049 twice and it will mobe yu o next levelnot Comment by MarkHawk March 2017
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