MarkHawk

Hi Josephine, Candy Crush Saga currently features 2300 levels, but the Game Studio sometimes tests new levels by pre-releasing them to a test group of players. Since levels after 2300 are still under testing for a limited amount of players the Game Studio is monitoring closely how it works and all issues that may occur.…

in New levels showing on iphone 6s but not on iphone 6 Comment by MarkHawk February 2017

Hi Adriana, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in I was on level 296 on Candy Crush Soda Saga on my computer desktop and I have placed on level 1 Comment by MarkHawk February 2017

Hi Jenny, I have checked your player account and fixed the issue. Kind regards and I wish you lots of fun playing Bubble Witch Saga 3 - Mark, Team King Care

in Bubble witch saga 3 will not load level 98. Comment by MarkHawk February 2017

Hi Roger, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Cand Crush games all got synched to the wrong wife's facebook account. Comment by MarkHawk February 2017

Hi Jahna, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in I got to level 1832, but after an update I returned to level 1 on candy crush saga. please return me Comment by MarkHawk February 2017

Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Events ended after about 12 hours when the timer indicated they still had 60 or so left to go Comment by MarkHawk February 2017

Hi Kaeleb, Thanks for your update. Unfortunately I will not be able to compensate you. You currently have an iOS device connected to your Facebook account. From this device several in-game purchases has been performed. As the in-game items has been used in the game they can not be refunded. I suggest you identify who in…

in Gold bars gone Comment by MarkHawk February 2017

Hi Adele, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…

in Re: Order #GPA-1369-7307-8605-35604 Comment by MarkHawk February 2017

Hi Christlyn, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in stripped candy challenge that ended February 15 or 16 2017 I won 1st place but cannot claim prize Comment by MarkHawk February 2017

Hi Teresa, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Why have you not answered my question I have ask 3 times I want my credits restored level 503 Comment by MarkHawk February 2017

MarkHawk
Community Manager

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MarkHawk Community Manager

Comments

MarkHawk
Community Manager