MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Iveta, I have manually restored your progress to level 780 in Candy Crush Saga. Please notice that your progress is still stored on your mobile device. It is therefore important that you do not start the game on your mobile device. Instead I will have to ask you to un-install the game, reboot your mobile device, then…
    in does anyone know why I jumped off the bike no. 560 to 1,789 bikes and can not be undone? Comment by MarkHawk January 2017
  • Hi Rweckstein, All new levels are first released on Facebook and King.com as we only need to update the database. For mobile devices it can take a while to update and distribute apps on iTunes, Google Play and Amazon Market Place. All apps have to undergo a verification and control of content before they are available on…
    in Levels dont advance on ipads or iphone-only on laptop Comment by MarkHawk January 2017
  • Hi Philip, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in My candy crush reset to level 1 Comment by MarkHawk January 2017
  • Hi Tim, I can assist in getting the game progress back in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. I have checked…
    in Swapping between FB accounts corrupted levels Comment by MarkHawk January 2017
  • Hi Steve, Thanks for your great feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care
    in Level 2222 Comment by MarkHawk January 2017
  • Kiitos kysymyksestäsi. Valitettavasti King Care on tällä hetkellä saatavilla vain englanniksi ja espanja
    in hei Comment by MarkHawk January 2017
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost progress Comment by MarkHawk January 2017
  • Hi Gordon, The Facebook chat feature is not a part of King's games. I suggest you get in contact with Facebook Support in order to locate the issue you have experienced. This page might help you further: https://apps.facebook.com/help/488113691204865/ Kind regards, - Mark, Team King Care
    in game chat not working Comment by MarkHawk January 2017
  • Hi Natasha, Is this happening when you play Candy Crush Soda Saga on Facebook or from a mobile device? Thanks for getting back to me so I can assist further. Please also see this thread: https://care.king.com/en/alphabetty-saga/additional-information-for-troubleshooting Kind regards, - Mark, Team King Care
    in fish boosters Comment by MarkHawk January 2017
  • Hi Chris, Unfortunately it is not possible to separate the player data once the accounts are merged. Instead I suggest the following: Ask your wife to create a new profile on King.com. Once done she will have to play and complete at least 1 level in Farm Heroes Saga. I will then be able to manually restore her progress to…
    in Seperating Accounts Linked Together Comment by MarkHawk January 2017
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