Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Swapping between FB accounts corrupted levels

I will ask this question from my mom's FB account as well. #candycrushjumps1300levels

I was setting up my old Android tablet for my mom, Shirley Wong. She is on Candy Crush level 350. I am on Candy Crush level 1756. I logged out of my FB account. I logged in as my mom. Suddenly, her account is at 1756 and I see my icon there, so somehow she got accelerated to 1756. She tried playing but it is too hard for her. How do we get her back down to 350?

To Ask Your Question:

Accepted answers

All comments

MarkHawk

Hi Tim,

I can assist in getting the game progress back in Candy Crush Saga.

Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored.

I have checked and found your mothers post: https://care.king.com/en/candy-crush-saga/candy-crush-jumps-1300-levels-need-to-get-back-down-to-level-350 and will send you a private message there.

Kind regards,

- Mark, Team King Care