MountainMom

Moderator

Entry #7 with Odus:

Hello @Mayit1999 and Welcome to our Community! We do not handle issues with purchases in this Community. You need to contact the King Player Support team for this type of help. If you need a refund for an accidental purchase on Candy Crush, follow these steps: Open the game app and go to the Settings menu (gear icon). Tap…

Hello @14276844131 and Welcome to our Community! I understand your concern about not having ads in your game, and would like to clarify its availability within the game. The video advertisement feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to…

Hello @Luyandalargest18 and Welcome to our Community! Please check out the game tips by tapping 👉HERE👈.

Hello @xsssiv1 and Welcome to our Community! We cannot access individual player accounts from this Community. Please contact Player Support to see if they can help you resolve your issue. You can contact Player Support directly through your game's Settings menu. Tap on the 'Settings' gear icon, then select 'Help Center'…

Hello @Maroma and Welcome to our Community! The Sweet Cinema feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and…

Hello @carriefox20 and Welcome to our Community! Please check out the article 👉HERE👈 in our Help Center regarding gift cards.

@Ren0210 , You can contact Player Support directly through your game's Settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

Hello @pevkaren, there are opportunities to win gold bars in some special events in the Candy Crush Saga game app. You can also win gold bars or boosters by participating in the "Contests" hosted in this Community.

https://community.king.com/en/candy-crush-saga/discussion/comment/3375717#Comment_3375717 @Techz_3712 , please contact Player Support to see if they can help you resolve your issue. I am not trying to be unfair to you, but rather fair to the other players in our Community. You can contact Player Support directly through…