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Hello @14276844131 and Welcome to our Community!
I understand your concern about not having ads in your game, and would like to clarify its availability within the game.
The video advertisement feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and exciting by offering different experiences and rewards at various times.
Please follow the troubleshooting steps below first of all to make sure nothing is wrong with your game, then if the problem remains - please help us in reporting the ad.
Restart:
Updates:
Memory:
Connection:
You can either report the ad in the game, or here in the forum.
Reporting in the game, please follow this guide:
To report here in the forum, please include the following details
Player ID
And we'll look into the mentioned ad as soon as possible.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
