QueenB

Community Manager

Comments

  • Hi jimzapsalis and Welcome to the Community 😊 That’s a great question! At the moment, it’s not possible to share Gold Bars you’ve earned with friends in the game. Gold Bars are linked to your personal game progress and account. However, you can still send and receive lives and sometimes participate in team events where you…
    in Am I able share coins with friends Comment by QueenB April 2025
  • Thanks for sharing your ID! I’ve had a look and can see that you’ve already contacted our Support team and that’s perfect! 🙌 They’re the best ones to help you with reward-related issues, and they’ll get back to you as soon as possible. If there’s anything else you'd like to ask here in the Community, feel free to reach out…
    in I collected all the pins but did not get the rewards Comment by QueenB April 2025
  • Hi vhanhquyen, welcome to the Community 👋 Great job completing all the Pin sets, that’s a big achievement 🎉 Sorry to hear about the issue with claiming your rewards. So we can take a closer look and help you out, could you please share your Game ID with us? Here’s how to find it: 👉 How to find your Game ID Once we have…
    in I collected all the pins but did not get the rewards Comment by QueenB April 2025
  • Hi esteerre70101 and thank you for reaching out and for your kind message. We completely understand your situation and truly appreciate your enthusiasm for the All Stars tournament. However, to ensure fairness and consistency for all participants, we are unfortunately unable to make exceptions regarding tournament access…
    in esteerre70101 Comment by QueenB April 2025
  • Hi ashilyas and Gizzy99 👋 Thank you both so much for confirming what you're seeing in your games and for taking the time to share the details, it really helps! I'm passing this feedback along to the Farm Studio so they can take a closer look. Your input is super valuable as we work to improve the experience for everyone!…
    in No event games Comment by QueenB April 2025
  • Hi realtormom4 and welcome to the Community 👋 Thanks for your question! You’re right that some older Kindle Fire devices may no longer be compatible with the latest versions of the game, especially if the device can’t update to a newer operating system. 🛑 The minimum required device is a Kindle Fire (2015 or newer) ✅ The…
    in Compatible Kindle Fire Generation Comment by QueenB April 2025
  • Hi justlookin 👋 Welcome to the Community! Thanks for reaching out and well done on collecting all the Pins, that’s an awesome achievement 🙌 Could you please share a screenshot of your Candy Pins collection if you still have access to it? This might help us better understand what might be going on with the reward not…
    in I collected all the pins yet haven’t received rewards Comment by QueenB April 2025
  • Hi MustafaGhithan and Welcome to the Community 😊 Thanks for your message! Could you please give us a little more detail about the issue? What image are you trying to skip? When does it appear? At the start of the game, during a level, or as part of an ad? Once we know a bit more, we’ll do our best to help you out 🙂
    in Can't skip this image when I was playing game ? Comment by QueenB April 2025
  • Hi Alize84 and Welcome to the Community 👋 No worries, you can absolutely disconnect your Facebook and still keep all your progress! 💪 Here’s what to do: Create a King account (if you haven't already): Open Candy Crush Saga Tap the gear icon ⚙️ (Settings) Tap ‘Profile’, then choose ‘Save your progress’ Select ‘Sign up with…
    in I will delete Facebook Comment by QueenB April 2025
  • Great question Jumpery! While there isn’t a direct “report” button on individual posts or comments, you can report spam, abuse, or any inappropriate content by clicking the “Report Abuse” link at the very bottom of the page (you'll find it in the footer). See the red arrow in the image you shared, it’s pointing right to…
    in Can we please get a report button? Comment by QueenB April 2025
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