QueenB

Community Manager

Hi @Carol-38 👋 Thanks so much for jumping in and helping Charlie with this, I really appreciate it 🙏 Yes, I saw the tag and I’ve already replied to Charlie in the thread. I’ve also sent him another private message so I can get a few more details and screenshots from his side. Hopefully that will help us understand what’s…

One more thing @Charleyfarley I’ve sent you a private message so we can look into this properly without filling the thread with troubleshooting questions. When you have a moment, could you please reply there with a few screenshots of what you see when you try to start a new discussion?

Hi @Charleyfarley Just jumping in to explain what happened with your comment. You didn’t do anything wrong. I moved your comment from the older Episode Race thread into the newer main thread where we’re collecting the latest reports about this issue. I did this so your report sits with the current discussion and so you can…

Hi everyone, Good news! We’ve had an update from the team about the Episode Race not starting correctly. They’ve found the problem, and a fix is planned to go out on Monday 🙏 This should help with the reports we’ve been seeing where: The Episode Race does not start when expected The start level keeps moving forward The…

Hi @lulu77 and @Torana Are you referring to this one here:

Hi @Deal_One 😊 Thank you for sharing your feedback about the Chocolate Box feature! We understand that some Chocolate Box requirements can sometimes feel challenging, especially on more difficult levels. Since this topic is more related to game feedback and balancing rather than a new idea or feature suggestion, this…

Hi @ya7aiato Thanks for posting! Ads can come and go, so you may see them for a while and then not have them available for some time. They are not always available to every player or on every device. A few things can help: Make sure your game is updated Restart the app and your device Play with a strong Wi-Fi connection…

Hi @BarbG1971 That sounds strange. Can you tell us a little more about what happened? When you say it led you to a different game, do you mean another app opened, or did you maybe see an ad or pop-up after passing level 3573?

Hi @mikeh12988 Thanks for pointing it out. If you’ve been playing newly released levels for a long time and this is the first time the Episode Race has behaved like this, then it’s important we don’t treat it as only the usual delay some players may see near the newest levels. We'll adjusted the update in the thread so it…

Hi @Jasam2025 Thank you, this is really helpful. You’re right to call this out. From the newest reports, it does look like this may not only be about players reaching the newest levels too quickly after release. What you’re showing here, where the Episode Race first points to a level and then disappears from the map, does…