QueenB — King Community

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Hi @dawnenterline and welcome to the Community! Sorry to hear you’re not receiving many lives. Could you please let us know if this started today, or if it has been happening for a while? Also, are you playing connected to Facebook or to a King account? If you’re connected through Facebook, it can help to check that your…

in Lives Comment by QueenB June 26
Hi @1635002051 Sorry this happened, especially while you were on a win streak in Candy Royale. When you leave the game to take a call or use another app, the game may sometimes restart when you come back. This can happen if the device needs to free up memory, if there are several apps running in the background, or if the…

in Known issue: Candy Crush Saga progress may not be showing correctly Comment by QueenB June 26
Hi @Kayla_clark11 We had an issue earlier today that affected Candy Crush Saga and meant some players could not access their game progress correctly. This should now be fixed. Could you please close the game app, restart your device, and then open the game again? Please do not reinstall the game app. Once you’ve restarted,…

in Known issue: Candy Crush Saga progress may not be showing correctly Comment by QueenB June 26
Glad to hear you got your progress back @zuzikeb About the bonuses, did you reinstall the game app?

in Known issue: Candy Crush Saga progress may not be showing correctly Comment by QueenB June 26
@Vk26 can you close the game app and open it again? The studio has confirmed that this issue should be fixed so maybe it just needs some more time to connect to our serve again.

in Known issue: Candy Crush Saga progress may not be showing correctly Comment by QueenB June 26
Excellent news @snuggils1, thanks for letting us know 🤗

in Known issue: Candy Crush Saga progress may not be showing correctly Comment by QueenB June 26
Just saw your comment @Just_Shaz 😁 See my reply above ☺️

in Known issue: Candy Crush Saga progress may not be showing correctly Comment by QueenB June 26
Hi @Chic_kie101 Sorry to hear your game is showing you back at Level 1. I understand that must be worrying, especially when you were so far in the game. We’re currently looking into an issue that may be affecting the game today, including how progress is showing for some players. For now, please do not reinstall the game…

in Known issue: Candy Crush Saga progress may not be showing correctly Comment by QueenB June 26
Hi @Elvirah2021 and welcome to the Community! Sorry to hear you’re seeing a “not connected to internet” message in the game. Are you playing on the Windows app, Facebook, or another platform on your PC? Does it only happen when asking friends for lives, or does it also happen in other parts of the game? Could you share a…

in not connected to internet Comment by QueenB June 26
Hi @Samrat250rr and welcome to the Community! Sorry to hear you’re having trouble reconnecting your game to Facebook. Could you please share a little more information so we can better understand what’s happening? Which device are you playing on? Are you playing through the Candy Crush Saga app, Facebook, or another…

in Candy crush log in issues. Comment by QueenB June 26