QueenB

@PrettyBubbles @Diamond_Lim Do your thing 🤩

Hmmm 🤔 Let’s check which version of the game app you have installed. Here’s how to find it on an Android device: Go to Settings on your device. Tap on Apps or Application Manager. Scroll down and select Candy Crush Saga. Once you’re on the app info page, look for the version number listed under the app name. One more thing…

Hey cookiemae 🙂 Thank you for sharing this and I know it’s frustrating not to see certain features like Candy Royale or the Episode Race, especially as a high-level player. The way these features work is that they’re rotated among groups of players, allowing the studio to test and balance each feature. This means that…

Hi Peter, I've checked with Player Support and the only registered message they have received is the one with the Ticket #14813016. Can you please share with me the new ticket# that you should have received when sending the new message via the game app? You should have received another automated response with a new ticket…

Hey Nazia1843! Sorry to hear the issue is still there. This time, could you try clearing the app cache? Sometimes this can help with stuck features like the Weekly Contest. Here’s how to do it on an Android device: Go to Settings on your device. Tap on Apps or Application Manager. Scroll down and select Candy Crush Saga.…

Wonderful! 🤗 I'll pass your ID over to Support, so keep an eye on your game inventory 😉

Hi Egyptiansha44 and warm welcome to the community 😊 Thank you so much for sharing this thoughtful feedback with us. We completely understand where you’re coming from, and appreciate your honesty in expressing how this animation in Candy Royale makes you feel. Adding playful elements can sometimes have unexpected effects,…

Hi @KrisKL and @christinewupp, Thanks for tagging me! I know it can be really frustrating when there aren’t enough moves to complete a level. KrisKL, I’d recommend trying to update the game if you haven’t already, as christinewupp mentioned. Sometimes updates can fix these kinds of issues by resetting the move count. In…

Thanks for the tag 😉 I see what you mean about win streaks and starting boosters potentially blocking moves in certain levels. I’ll pass this feedback along to the team. Thanks for sharing your insights, as always 🤗

Hi dydy94400, I’m sorry to hear that you lost your win streak and boosters. It’s always frustrating when you feel like you’re on a roll and then encounter a setback. We definitely want you to enjoy the game, so I understand why this feels discouraging. If you'd like, feel free to reach out to Player Support as they may be…