QueenB

Community Manager

Comments

  • Hey @MannyFae, thank you so much for taking the time to document this so clearly and for sharing all the screenshots. That’s really helpful. I’ve flagged this with the team so they can take a closer look. I’ll update the thread if there’s anything to share. Thanks again for the detailed report 🙏
    in Starting screens are broken in my game Comment by QueenB January 27
  • Hi GeoMonte, thanks for being honest about how you’re feeling. Playing for that long and reaching such a high level is no small thing, and it’s understandable to feel frustrated if the game no longer feels fun or fair to you. Difficulty does increase over time, and while purchases are optional, we know that later levels…
    in Difficulties Comment by QueenB January 26
  • Hi elabananag, thanks for reporting this and for sharing the screenshot and I’m really sorry about how frustrating that must be. This is actually a known issue that’s affecting some players, where the game can freeze or close when using certain special boosters. The team is aware of it and is already working on a fix. Just…
    in Why my game keeps hanging most of the time when i use boosters? Comment by QueenB January 26
  • Hi @billyboo thanks for reaching out to us! Just so we can understand this properly, could you help clarify one thing for us? When you redeem the gift card, what exactly does it say you’re getting for those 48 hours? For example, is it: unlimited lives, unlimited boosters, or something else? If you’re able to, it would…
    in Gift cards Comment by QueenB January 26
  • Hey Deal_One 😊 Are you referring to the Soda bottles in Candy Crush Soda Saga?
    in Coke bottles Comment by QueenB January 26
  • Hi @Jeannz thanks for flagging this! I’ve merged your post here since it’s the same question 😊 Just to clarify, in Critter Catch, the butterfly only counts if you tap it and then successfully pass the level in the same attempt. If the level isn’t completed, the butterfly won’t be added to your progress, even though you…
    in Critter Catch - Tap the Butterflies 🦋 Comment by QueenB January 26
  • Thanks everyone for jumping in and helping here 💛 Just to confirm for anyone else reading, in Critter Catch, the butterfly only counts if you tap it and then successfully pass the level in the same attempt. If the level isn’t completed, the butterfly won’t be added to your progress. Really glad this got cleared up, and…
    in Critter Catch - Tap the Butterflies 🦋 Comment by QueenB January 26
  • Hey @Deal_One, thanks for sharing this, I can see how that pop-up could be confusing. Just to clarify, the 30 Gold Bars shown there are not a reward. That pop-up is giving you the option to spend 30 Gold Bars to upgrade to Gold Pass which is completely optional. If you don’t choose that option, you can still progress…
    in What happened to the 30 gold bar feature in the Season Pass? Comment by QueenB January 26
  • Hi 😊 About bonus ads: ads for extra moves or rewards are not available for all players or all accounts. They’re turned on automatically only when available for your device and account, and there isn’t a way to enable them manually. A few things to know: Ad availability can vary by device, region, and time Not all levels or…
    in My account free ad not come Comment by QueenB January 26
  • Hi KeeyahDoo, thanks for your question 😊 You can only connect one Facebook account at a time to Candy Crush Saga. If you want to link a different Facebook account, you’ll need to: Open the game and go to Settings Log out of the currently connected Facebook account Log back in using the other Facebook account you want to…
    in How can I link other facebook account on my candy crush? Comment by QueenB January 26
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