QueenB

Community Manager

Hi everyone 👋 Thanks again for all the reports and details you’ve shared. I’ve checked with the team and we can confirm that there is an issue affecting the Booster Wheel, which is why some of you are seeing the timer stuck or not being able to spin. The team is already working on a fix, and we’re pushing to have this…

Hi everyone and Squirrely_Girl23 👋 Thanks for coming back and letting me know this is still happening on your devices. Could you please: Share a screenshot of the end-of-level screen where the option to use Gold Bars for extra moves should appear Confirm your device model (I can see Samsung Galaxy S22+ mentioned, thank…

Hi @Deallen and thanks for posting about this! Just so I understand correctly, what exactly is happening with the Booster Wheel? Is the countdown timer stuck and not moving at all? Or does it reach zero but still doesn’t let you spin? When was the last time you were able to collect a reward from it? If it happens again,…

Hi @Uzmamurad143 If you’ve forgotten your email password, you’ll need to reset it directly with your email provider (for example Gmail, Yahoo, etc.), as we don’t have access to email accounts here. If you’re having trouble logging into your game account, you can contact Player Support directly from the game: • Open the…

Appreciate this @dia_candy 🙏

Hi everyone, Thanks again for reporting the recent freezing/crashing. I’ve checked internally and at the moment we’re not seeing a large spike in crash reports, so I’d like to gather a bit more detail to understand what’s going on. Some of you have provided the platform you are currently having this issue on but not…

Hey @lepu 🤩 First of all… finishing all the available levels is no small thing. That’s seriously impressive 💪 I’m really sorry it felt a bit underwhelming on the game side though 😔 Even if the game didn’t pop up a celebration, please know this is a huge achievement. Not many players get there. And from us here in the…

Hi everyone 👋 Quick update on this, the team has identified the issue that was preventing the option to buy extra moves (or watch ads) from appearing at the end of a level. This should now be fixed ✅ Please fully close and restart your game, then try again and let me know if the option is back for you. If you’re still only…

Hi @snix666 👋 Thanks CaramelKat for explaining that 😊 Just to add, if you’d like to check which frames you currently have available, you can do that directly in the game: Tap your profile picture on the top of the Saga map (where you can also see your inventory): Select Edit: Then go to the Frames tab: There you’ll see all…

Hi @1408835601 👋 and thanks for reporting this. Just to double check, when you run out of moves: Do you not see the option to use Gold Bars for extra moves at all? Or does the button appear but not respond when you tap it? Could you please share a screenshot of the screen you see right after the moves run out? That will…