QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/510174/candy-royale Hi @debelair Welcome to the Community! I’m sorry to hear you didn’t receive your gold bars. Just so you know, Candy Royale doesn’t work like a leaderboard. Instead of prizes going only to the player in “first place,” everyone who completes all…

https://community.king.com/en/candy-crush-saga/discussion/510213/where-is-sweet-cinema Hi @Stacyjomceachern Welcome to the Community! Sweet Cinema isn’t always available for every player. Sometimes the studio rotates features or tests them with different groups, which means it can appear for some players and not for…

@PummyRaj @MountainMom @kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/3413112#Comment_3413112 Hi @vickyhamraz and thanks so much for sharing the screenshot,that really helps! Since you’re on Android, one thing you can try is clearing the cache of your game app (don’t worry, this won’t delete your progress as long as you’re…

https://community.king.com/en/candy-crush-saga/discussion/comment/3413059#Comment_3413059 Can you take a screenshot of the page you get stuck on so we can have a closer look? Thanks 🙂

https://community.king.com/en/candy-crush-saga/discussion/510156/all-auxiliary-tools-disappeared Hi @redaalnakeb, Welcome to the Community! I know it’s disappointing to see your boosters gone when moving to a new phone. Unfortunately, boosters and saved lives are stored locally on the device, so they don’t transfer when…

https://community.king.com/en/candy-crush-saga/discussion/510157/private-policy Hi @vickyhamraz, Welcome to the Community! It looks like your game is asking you to review the Privacy Policy before you can continue. Once you accept it, the pop-up shouldn’t keep appearing. If it does, here are a few things you can try: Make…

https://community.king.com/en/candy-crush-saga/discussion/510126/como-faco-para-entrar-no-festival-do-candy-crush-saga Hi @Nina9898 , Welcome to the Community! Could you tell us a bit more about what you mean by the Candy Crush Saga festival? At the moment, there isn’t an event with that exact name in the game. Sometimes…

https://community.king.com/en/candy-crush-saga/discussion/comment/3412980#Comment_3412980 Thanks for the catch Christine, you’re right. The flow now shows “Chat With Us” at the bottom of a Help Center article, not “Contact Us.” I’ve updated the guidance below so anyone landing here has the correct steps. Appreciate you…

https://community.king.com/en/candy-crush-saga/discussion/510121/compras-e-pagamento Hi @Felixjunior69 , Welcome to the Community! Sorry to hear your gold bars didn’t arrive… I know that’s frustrating after making purchases. Don’t worry though, this can be fixed. Since payment issues involve personal account details, only…