QueenB

Community Manager

I hear you, and thanks for sharing this @PyroFunk We know it can feel confusing when different players see different features. Some events and mechanics are tested with smaller groups first so the team can make sure everything works well before deciding if it should go wider. Your feedback is really helpful though and I’ll…

Hi @Sunshinecrusher Thanks for checking in. The Candy Unwrapped Tournament is not shown to all players. A small group is always excluded for technical reasons or testing needs, so if it does not appear for you after playing a few levels, it usually means your game is not in this group for this event. You will still have…

Thanks for sharing your screenshot @teeweiping The Candy Unwrapped Tournament is not shown to all players, so if it hasn’t appeared after playing a few levels, it usually means your game was not selected for this one. Nothing is wrong with your game. You should still receive the other winter events like Winter Cup, Pins…

Your Candy Unwrapped Tournament starts today 🎉 You can now jump in, collect Color Bombs from new levels and try to reach the Final. If you want to know how it works or share your progress, you can find the full details HERE Good luck and have fun 🤗 Can’t wait to see how you all do!

@kiara_wael @PummyRaj @MountainMom @bearwithme

@jamiSABB Thanks so much for flagging this. Candy Unwrapped is not available for everyone, so if you received the “coming soon” pop up but the feature did not start for you, it might mean you were shown the teaser by mistake 🤔 To help me check this with the studio, could you please share your Game ID here? Once I have that…

@Alienscar Thanks for flagging the posts that got merged to this discussion, I will look in to it but now but I'm not able to revert it back 😔

@kiara_wael @MountainMom @PummyRaj @bearwithme We've got a message from the Candy Team 🤩

Hi @Jozillla I hear you. If you planned your last pushes and purchases around the timer you could see, it absolutely makes sense that this feels unfair and I’m really sorry it landed that way for you and other players. We’ve shared this feedback with the team, especially around how the timing is shown and how it connects…

Hi everyone, just jumping back in with a bit more clarity now that we’ve had a chance to look into what happened with the end of the Music Season. First, thank you for your patience. I know a lot of you were working hard on your last tapes, and the timing felt confusing. When this was first raised, we shared that it had…