QueenMia

Community Manager

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Comments

  • Ok, Angie, thanks for getting back to me. So yes, that's correct! You are now at level 929 - What level were you at before then? Cause on your first post you referred to level 534 and 526. Could you confirm to me please what the issue is exactly? Thanks :-)
    in Why i lost my progress in candy crush saga on facebook? Comment by QueenMia May 2018
  • Hey Daniel, Have you done the synchronisation from King.com? It does not seem you have from what I can see in your account. Please do it and that should merged your account and update your level to 1181. Once you have done that, I will be able to reset your level to 1470, but before I an do it, you need to merge. Here are…
    in lost account on candy crush Comment by QueenMia May 2018
  • Hey Yp! The boosters are stored locally and therefore, what's available on one device is not on another. This is unfortunately due to server capacity. I'll send you a private message to explain you what we can do ;-) Looking forward to your reply there, until then, have a Fun-tastic day! In the meantime, if you have a bit…
    in I just change a new phone and i found out all my boosters, lollipop, lives..... are gone.... Comment by QueenMia May 2018
  • Hey Johnny! I will help you get back to your level but I'll need to know a few things beforehand - Have you ever connected your game to Facebook or King Care? You can have a look at: https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists If this does not help, I would need your User ID. Here is how…
    in Lost all my levels after update on candy crush, please help me to get them back? Comment by QueenMia May 2018
  • Hey Andy! Thanks for posting and welcome to the Community! Our Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts. They closely monitor a game's difficulty and listen to player feedback about certain levels or features, and at times may decide to tweak certain…
    in Lvl 3329 Comment by QueenMia May 2018
  • Hey Alex! Thanks for posting and welcome to the Community! Our Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts. They closely monitor a game's difficulty and listen to player feedback about certain levels or features, and at times may decide to tweak certain…
    in Candy crush saga Comment by QueenMia May 2018
  • Hey Sharol, Thanks for posting and welcome to the Community! I love the sound in our games and think it makes the whole experience so much nicer, so I understand and I’m sorry for the inconvenience ! It should be resolved now, but note, that this was caused by some updates on and from Google Chrome. I hope it is now…
    in I have been without sound for a month now how do I get it back ?? Comment by QueenMia May 2018
  • Hi Angie and thanks Elsa for helping out :-) @Angie, just to make sure, are you referring to Candy Crush Saga? Because, from what I can see, you're on level 929 now... Well done! I general, that kind of issue comes from bad synchronisation - Here are some steps that might help you update your game and levels (For FB but…
    in Why i lost my progress in candy crush saga on facebook? Comment by QueenMia May 2018
  • Thanks for getting back to me, Stephanie. I was able to restore your session, however, your personal score for these levels (from 2043 to 2046) have been lost - You can still go back to the levels and try to beat thought ;-) And also, welcome to the Community! We are very happy to have you amongst us! We would be very…
    in problem of levels Comment by QueenMia May 2018
  • Hello Glenn, Our Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts. They closely monitor a game's difficulty and listen to player feedback about certain levels or features, and at times may decide to tweak certain aspects to enhance the player experience. This can…
    in 3335 Comment by QueenMia May 2018
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