Comments
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Hey there! We’ve recently released a new game version and are gradually rolling out the fix to all players. It might take a little time for the fix to reach your game, but in the meantime, please make sure you’ve updated to the latest version: 1.11.128. Thanks so much for your patience!
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Hi everyone, Thanks so much for flagging this issue! Just to let you know, it’s already been reported to the Studio and is currently under investigation. We really appreciate your patience and will keep you updated as soon as we hear more 🙏
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Hey Andres-2! Thanks for your question 😊 Players at the end of the map should be able to access Jelly Jackpot, unless they’re part of a test group. More info will be coming soon!
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Very well explained, @Haechan_17! Thanks for sharing the info with the rest of players. The Studio will be rolling out the feature to more players soon, so stay tuned! 😉
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Hi @Butterfly83🦋 ! Hope you're doing well ☺️ My bad, I accidentally used the outdated tagging list. From now on, I’ll make sure I'll include you on the correct one. Apologies for the confusion caused 🙏
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Hi there! Thanks so much for sharing the support ticket and the screen recording. I’ve passed everything along to the Studio. What you’re seeing is actually expected behavior: the rewards are given randomly, so sometimes you’ll receive coins and other times blue hearts. That said, you should still be able to progress the…
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Hi there! This is a known issue, and the Studio is currently working on a fix that will be released soon. Feel free to follow this thread for the latest updates 😊
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Hey there! Would it be possible for you to share a screen recording? You can send it to Player Support, and if you share your ticket number with me, I’ll be more than happy to take a look!
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Feel free to share your Petopia view 😉 (Spoiler)
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Hi! Sorry to hear you’re missing out on Summer Petopia. It’s likely that you’re in an experiment group of randomly selected players, as the event isn’t available to everyone. Please make sure your game is updated to the latest version. There’s always a chance it might appear next time!
