Snow_Rider

Community Manager

Comments

  • @Alette2 @akur Whooo! Welcome to the level 10,000 Club 🤝 @Red4473 after some tweaks, you should be able to pass the level now. Can’t wait to see your screenshot! 😉🎉
  • Hey Witches and Wizards! 🧙‍♀️✨ I’ve just spoken with the Studio and can confirm that the issue was fixed a while back. I even tested it myself and successfully passed Level 10,000. If you're still having trouble progressing, please make sure both your game and device are up to date. If the issue continues, kindly share the…
  • Hey again! I’ve confirmed with the Studio, and I'm letting you know that the issue has been fixed. So you should be able to progress past Level 9,999. I’ve just tested it myself and successfully passed Level 10,000! If you're still experiencing issues, please make sure to update your game and device to get the fix. Let me…
  • Hey there! Let me step in 😊 I can see that you have two different accounts with different Player IDs. The credentials you use for Candy Crush doesn’t match the one used for Pet Rescue Saga. Please try logging into your PRS account using the email shown in your screenshot. If you get an error when entering your password,…
  • Hi Witches and Wizards! 🧙‍♀️✨Coming in with a slight (but exciting!) delay to announce our winners! It was absolutely bubblific reading all your answers, and I hope you had much fun. I have to admit, it wasn’t easy, and this quiz truly tested your magical knowledge! 🧠🔮 But one player rose to the top with all correct…
  • Hey Bubble Witches and Wizards! 🧙‍♀️✨ It’s been a little while, but I’m back and can confirm that the issue with progressing past Level 10,000 was fixed a couple of weeks ago. If you’re still having trouble moving forward, a screenshot of your map would be useful! That’ll help us see what’s going on and get you back to…
  • Hey Pet Savers! 🐾 Just popping in to let you know that Level 8695 has been reported, and the Studio is already on it! Hang tight—things should be back to normal soon. Thanks so much for your patience and for flagging the issue!
  • Could you please share your Game ID and the device (including the model) you're using so we can take a closer look into your case? 😊
  • Hey there! 👋 I checked in with the team, and it looks like the Yeti costume has been temporarily disabled while a fix is in progress. Just to help us better understand—are you playing without an internet connection by any chance?
  • Hey there 👋 Thanks so much for continuing to report levels, it really helps! Just a quick update: Levels 5226 and 5237 have already been flagged and passed on to the team. Unfortunately, I don’t have a timeline for when they’ll be fixed, but the team will review them as soon as they can. Your patience and understanding…
    in 5226 Comment by Snow_Rider April 2025