Snow_Rider

Community Manager

Comments

  • Hi Pet Savers! 🐾 Great news! Level 8585 has been fixed! 🎉 If you were stuck before, please try again now—the level should be working as intended. Thanks so much for your patience and for flagging the issue! 💛 Happy rescuing! 🐶🐱
  • Some levels can definitely be a challenge! I’ve just checked Level 8143 on our end, and it appears to be working as intended. In the meantime, one of our moderators has created a helpful video that might give you some tips to get through it. Good luck, and happy rescuing! 🧡
  • Hey there! If you’ve reached Level 5000, share your achievement here. And your Level 5000 badge will be on its way soon! 🎉 And for next time, please post in English so everyone in the community can understand 😊
  • Hey there! If you’ve lost your level progress and it wasn’t backed up with a King or Facebook account, unfortunately, your progress will be lost. 😔 To keep your progress safe in the future, we recommend saving your game by connecting it to a King or Facebook account. You can find more info on how to do that here Let me…
  • Hey there! Sorry to hear you’re still waiting for help 😔 If there’s something specific you’d like to bring up or ask about, feel free to post it right here or ask the community 🐾
  • Hi there, I’m really sorry to hear you’re feeling this way. I totally understand how frustrating it can be to get stuck on a tough level. If you’ve come across levels that feel more difficult than usual, we truly appreciate you flagging them. In that case, feel free to share the level number(s) so we can pass your feedback…
    in Support Comment by Snow_Rider April 2025
  • Just a quick heads-up 🐾: the Studio is already on it! We’ll keep you updated as soon as we know more! 💛 Thank you for your patience!
  • Hi Pet Savers! First and foremost, thank you so much for reporting the issue with the pets. To help us investigate further, we could really use your support! If possible, please share a screen recording of the issue. It would be incredibly helpful.
  • Hi there! We’re really sorry for the inconvenience 😥 The Studio is aware of the issue and is working hard to fix it as soon as possible. We recommend keeping an eye on this thread, where we’ll share updates as soon as we have more news: Thank you so much for your patience and understanding! 💛
  • Hi there, Pet Savers! 🐾 Thanks so much for flagging this! Just to let you know, we're looking into it. I’ll keep you updated here as soon as we hear more.