Comments
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Have a go at the suggested troubleshooting: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices
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What did email say exactly and what issue are you having? Maybe someone here can help.
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Some event's haven't been released to all but in order to get the ones that are you new to either be connected to Facebook or Kingdom.
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A minimum of characters is usually set in order to avoid small posts that don't contain a lot of info. Do you connect to Facebook or Kingdom?
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Check you've got the latest updates for the game app and FB app if you have it installed. Might be worth going through the suggested troubleshooting: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
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Are you playing directly from Facebook?
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Might be worth going through the suggested troubleshooting: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out If you haven't already it's never a bad idea to join a group if you want extra lives and tickets to be sent to…
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If you were connecting to Kingdom before you should see your progress and items reappear once you log back into it.
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What does the error message say?
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16mb is not a lot of free space, what you need to do is clear some space and give yourself at least 1gb. When you've done that try again and you should see a difference.
