Comments
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When you say 2 different profiles, that means your logging into 2 separate Facebook or Kingdom accounts, right?
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I don't think you can, it's not a fully released feature from the looks of it seeing as only select people seem to have it for now.
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As long as you actively connected your game to either Facebook or Kingdom, your progress will be saved and synced to it. If you did, when you reconnect to that account in the game again, the progress from the point where it was last synced will come up.
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There are 2 ways to save and secure your progress, and that's by either connecting Facebook or a Kingdom account in game. If you don't want to link with Facebook then just make a Kingdom account, you can do it from inside the app itself in the settings, you should see an orange and yellow icon there.
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Chances are the video you're watching was recorded before the level was tweaked as does happen sometimes: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520
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Do you know how much free memory you've got available on your iPad?
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Have you tried going through the troubleshooting steps given here to see if there's any improvement? https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out If you're playing on a Windows 10 you can always download the game app instead, runs smoother than playing through a browser.
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Check your receipt for a link to report a problem with the purchase. It's what I did when I lost my phone and got them replaced.
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Have a look at this, it should help ;) http://www.petrescueguru.com/pet-rescue-saga-level-289/
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Did you link your game to either Facebook or Kingdom? I'd try going through the steps suggested here if you haven't already: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
