Xarly

Community Manager

Comments

  • Great Pam! If you could upload it to a file hosting service like Dropbox and share the link with us it would be awesome. Cheers! Xarly
    in Candy crush jelly crush 1597 is broken Comment by Xarly June 2018
  • Hi Katie, There's a misunderstanding here. The leaderboard is connected to collecting stars, which is something you don't do when playing Bubblegum Hill. That's why your points in that event are not counting, because the leaderboard depends on the stars you collect from normal levels, outside of the Bubblegum Hill :-). I…
    in Why when completing each level on bubblegum hill does my leaderboard score not increase. Comment by Xarly June 2018
  • Hi Tracy, Chicken Slayer has pretty much mentioned all there is! I just wanted you to know that I'm not aware of any other case of no lives showing up so we might have to need you to collaborate with us in order to help you. I'm sure Chicken Slayer can help us narrow down the issue here. Eventually, we'll need some sort of…
    in Two major glitches Comment by Xarly June 2018
  • Hi Luciana, This is going to sound tedious but you need to find all the levels that have no stars (from 1250 and above) and clear them. It might be that it's more than one but somewhere between the level that you have when enter and the level that you are at there must be at least one level that just has no stars. You need…
    in Can't change level quickly Comment by Xarly June 2018
  • Hi Lue, Chicken Slayer is right, the piggybank gets reseted when you reinstall. I've sent a small compensation your way that hopefully alleviates the issue :-). Cheers and have fun! Xarly
    in I had to reinstall candy sodaand had a 100 coin in my pig, it is gone, how do i get it back ? Comment by Xarly June 2018
  • Hi frankiesanzo, You are one of our best player! Let me begin by saying congrats for making it so far! Since that is one of our most recent levels, I'm afraid you're the first case I can see with this issue. Could you please send us a video or screenshot of what you're facing? As this is the first time, we could use some…
    in Candy Crush Jelly 1597 is broken! Liquorice Larry keeps trying to make an impossible move. Loops. Comment by Xarly June 2018
  • Hi teagles, I'm sorry you're frustrated but I'm afraid this was pure bad luck. The way our candies spawn is random, which is why sometimes you can get a variety of possibilities and other times you might only get one or no moves possible. It is out of pure luck, I can guarantee you that nobody is controlling your levels or…
    in Why do developers make it where there is only one move and that move Comment by Xarly June 2018
  • Hey everyone! Just a heads-up that there's only 3 more days to go! If you have submitted a response, remember to get as many likes on it as possible in order to get the great prizes that await! And if you haven't participated yet, you still have time! Head to THIS link and join us for some stories from our players around…
    in Contest time - 100 gold bars and some sweet King goodies await! Comment by Xarly June 2018
  • Hi Chi, I've sent you a private message (check for the envelope on the top right corner of your screen, if you are on the phone you might have to tilt it to see it). In the meanwhile, if you could record what happened and send it to us it would be of great help. If you need support on how to do that it would be much…
    in Candy crush jelly crush 1597 is broken Comment by Xarly June 2018
  • Hi Debbie, Thanks for the heads-up! Some of our servers are still not fully ready so you might see issues like black screen or others. Stay patient and always remember that clearing the cache if you are on a computer or closing the app can help improve the situation. Cheers, Xarly
    in Regarding "Error 405 Method not allowed". Comment by Xarly June 2018
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