Xarly

Community Manager

Comments

  • Hi Carrrrie, I'm afraid that it's all working as intended. The fishes are not 100% guaranteed to do the perfect move for you, although their behaviour is something we always monitor. On top of that, hammers only work on candies and special candies, so sadly they cannot be used to crush the bottles. I'm sorry for your…
    in Candy Crush Soda level 1951 Comment by Xarly June 2018
  • Hi kugyrIde32, Have you tried playing that level and beating it? That should unstuck your avatar (level 393 probably looks without stars). The moment you beat the level and have some stars on it, the problem should be solved. Let us know if that doesn't work (or also if it did!). Cheers, Xarly
    in Avatar is stuck 350 levels below Comment by Xarly June 2018
  • Hi Regina, Thanks for the feedback! We will send it to the team :-). In the meanwhile, I hope and encourage other players to come and help you out with it. We're better together! Cheers, Xarly
    in Level 1473 of Candy Crush Soda is next to impossible!! 36 moves isn’t nearly enough. We need way mor Comment by Xarly June 2018
  • Hi Luciana, You need to complete the level 1251 again in order to "unstuck" your avatar from there. This should automatically set you up again at 1607. Let me know if you have any questions or if this helped solve the issue! Cheers, Xarly
    in Can't change level quickly Comment by Xarly June 2018
  • Hi Lisbel, We use English here at King Care, so please excuse me for not replying back in Spanish. That said, the piggybank is something that will help you get great offers, which means you still need to pay a small amount of money to break that piggybank and get the gold bars inside of it. I hope this was clear! Cheers,…
    in Cómo rompo la hucha que está llena Comment by Xarly June 2018
  • Hi everyone, The issue has now been fixed for most servers and almost all of you should be able to play Pet Rescue Saga again. If you have any issues, just send us a message! Cheers and thanks for your patience, Xarly
    in Regarding "Error 405 Method not allowed". Comment by Xarly June 2018
  • Hi again, Just want to update you all that we are also aware of the fact that this is preventing people from connecting on their app as well (basically currently the only possible way of playing is offline). The whole team is on it and fixing this is of very high priority. Thank you for your patience and your feedback!…
    in Regarding "Error 405 Method not allowed". Comment by Xarly June 2018
  • Hi Gloria, We're aware of it and working on this issue. You can follow all of this here. Whenever we have news around it we will update you. Cheers, Xarly
    in My Petrescue has disconnected from Facebook and won’t reconnect Comment by Xarly June 2018
  • Hi Iron Mom, It feels to me like both of the issues are connected. Can you try playing from a computer on Facebook? It might ask you to approve terms and conditions or something in the browser that could help unstuck the game for you. It's just a hypothesis but I reckon it's something worth checking. If you manage to play…
    in Game crashes when I select level 743, after I select 'Play'. Comment by Xarly June 2018
  • Hi Melodie, Chicken Slayer pretty much said everything. I just want to apologise as well in behalf of the studio and ask you for a screenshot of the issue. These kinds of feedback (images or videos of what happens) can help the team a lot when it comes to fixing the problems. Thanks a lot! Cheers, Xarly
    in The game says I have enough Monklings to scare off the wiggling, and nothing is happening. Comment by Xarly June 2018
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