Xarly

Community Manager

Comments

  • Aaaand compensation has been sent! Thanks Chicken Slayer for the heads-up and sorry for the inconveniences LisaB! Cheers, Xarly
    in I want to report an issue with level 2357 Comment by Xarly June 2018
  • Happy to hear so Katherine! The magic seemed to work here! If you have any other issues, now you know where to find us! Thanks Katherine (and thanks Chicken Slayer for helping out so much!) and nice to see that you can go back and play. Cheers, Xarly
    in level 448 will not open. it just spins the hour glass Comment by Xarly June 2018
  • Hi Katherine, Thanks for being so patient with all of this! It is a strange issue because we do not have other cases and it seems like all we've trying thanks to your cooperation is not helping solve the problem. I think that at this point, the only option I can ask is that you send us a linked video of what you're facing.…
    in level 448 will not open. it just spins the hour glass Comment by Xarly June 2018
  • Hi ken6633, I'm sorry you had to go through this! Thankfully, we have Chicken Slayer around to help you and so many others! That said, I've reached out to you in order to compensate you for the lost boosters. You will find an envelope on the top right corner of your screen (tilt the phone if you visit us via it and you…
    in Lost on all its credentials on gimmicks and gift boxes Comment by Xarly June 2018
  • Hi Candida, This is usually connected to the privacy settings that you have set up. If, when accepting our Terms and Conditions you choose not to share that you play Candy Crush Soda Saga with your friends, then your friends' list will not appear. Make sure that you have the permissions set differently if you want to send…
    in I can’t send or receive any lives from friends it comes up blank all the time Comment by Xarly June 2018
  • Hi Reh, I'm afraid I don't understand your question, can you please elaborate? Cheers, Xarly
    in Coins Comment by Xarly June 2018
  • Hi Rose, I'm sorry but we only support English at King Care. If you wish assistance in French, you can always reach out to our player support here: https://care.king.com/contact Cheers, Xarly
    in Disparition ; jokers, sceptres de puissance, 7 cartes en +, boosters Comment by Xarly June 2018
  • Hi everyone! Thanks a lot for your feedback! I'm happy to inform you that this has been fixed and that it will be implemented in the next update (within 1-2 weeks). You will see the update on your phone so make sure you install it and that's all. I apologise for all the inconveniences, I have compensated all of you here…
    in I want to report an issue with level 2357 Comment by Xarly June 2018
  • Hi Nathan, I'm sorry for all of this. I've compensated you as an apology for the troubles. That said, the fact that your problem is recurrent is unusual. In these cases, I'm afraid that you need to fully reinstall our game. Make sure to be connected to the kingdom or facebook so that you don't lose your progress and try to…
    in Bubblegum Hill rewards Comment by Xarly June 2018
  • Hi everyone, I'm happy to inform you that this has been fixed and with the next update (that will come in 1-2 weeks) the problem will be fixed. Make sure you update the game when the update comes (if you have updates automatic then it will happen without you needing to do anything) and the issue should no longer be there.…
    in Crashing Comment by Xarly June 2018
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