Xarly Community Manager

Comments

• Hi Jane, I'm sorry this happened! I've gone ahead and gifted you a small token. I hope this smooths things out and helps with the possible frustration! Have a wonderful day :-) Cheers, Xarly

  in Candy Crush Jelly Comment by Xarly May 2018
• Hi Daphne, Sometimes, depending on the connection and the devices, it can take a bit of time. Do you still have the issue or did the boosters appear already? If it's still happening let me know and we can take a look and see what's going on there. …

  in I still have'nt all received all the boosters that I purchased. Yes you see me useing gold bars, tha Comment by Xarly May 2018
• Hi Karen, We don’t handle purchases at King Care, because it’s a public forum. However, you are more than welcome to contact our Player Support team and they’ll be happy to assist you. You can find them here: https://care.king.com/contact Thanks f…

  in Piggy Bank. Charged twice Comment by Xarly May 2018
• Hi Wayne, This doesn't seem to be working as intended. Can you please elaborate a bit more? Do you mean that every day, no matter what, it goes back to Day 1? Looking forward to your reply! Cheers, Xarly

  in Treat Calendar stuck on Day 1 Comment by Xarly May 2018
• Hi Deannace, Are you playing on a computer or on a phone/tablet device? Let's start from there :-) Cheers, Xarly

  in Wrong.size Comment by Xarly May 2018
• Hi Amy (and Maria!), The other Candy games are having their speed tested, which is why Jelly might feel slower. We're currently investigating but as of now there were no changes to Jelly's speed for what we know. However, we keep looking into it. …

  in Candy crush jelly game play too slow? Comment by Xarly May 2018
• Hi Ali Dalleh, We have credited you some gold bars that will help you get those boosters back. Apologies on the inconveniences! Make always sure that your connection is stable when playing Jelly, otherwise issues such as this are more likely to hap…

  in LAG ! Comment by Xarly May 2018
• Hi Lynda, As I mentioned to other players, there are no more levels than 185 on PC. That said, there is a huge amount of levels waiting for you on tablet or phone (1265 levels!!). Make sure you jump on some device that you have access to to keep th…

  in more levels on pc facebook pyramid solitaire saga Comment by Xarly May 2018
• Hi Dorene Zimmerman, Like I mentioned in other posts, currently the answer is no, level 185 is the last one (on our desktop version of the game though). On phone and tablet devices you can play up to 1265 episodes already so make sure you find a de…

  in levels Comment by Xarly May 2018
• Hi Al Hannah, It seems like that thread is no longer there. I'll be happy to reply again here to let you know that currently there are no more episodes on Pyramid Solitaire Saga for desktop (after the 185). That said, you can always play on iOS or …

  in PC Pyramid Solitaire Saga Comment by Xarly May 2018
• Hi Jenni, We need you to go through the process of troubleshooting in order to see if everything was in order when the issue happened. Here is the link again: https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device Please read…

  in FHS level 926 fault Comment by Xarly May 2018
• Hi there! Chicken Slayer says it perfectly - since it is not something that is happening to everyone it is hard for us to reproduce the issue and then work on it. So any screenshot or video of what's going on would be of great help here. In the mea…

  in Special Candies not functioning properly Comment by Xarly May 2018
• Hi Gabriela, I understand your feeling and I'm sorry you're frustrated. This level can be challenging but I can assure you that with some good luck, patience and a clear strategy it can be beaten! Our Developers are constantly monitoring our games…

  in level 1896 - Comment by Xarly May 2018
• Hi Zaw Myo Set Aung! If you have an active account using Facebook you can try disconnecting that account inside of your own Facebook settings. Just go to Settings > Apps and Websites and select the game and remove. Please note that this would er…

  in How can I connect candy crush jelly to Facebook by chrome browser ? Comment by Xarly May 2018
• Hi Prinnie72, Don't worry, this happens to all of us! Have you tried checking what other awesome players have done? You will find many videos on how to beat levels here and there. Here is an example: https://www.youtube.com/watch?v=EWBwZHySbLI Ho…

  in Level 1455 candy crush jelly Comment by Xarly May 2018
• Hi Valerie, We can only support in English here at King Care. That said, regarding your issue, have you tried updating your operating system and, if needed, also reinstalling the game? That usually helps solve many of this issues. Cheers, Xarly

  in (Unsupported Language) fond d 'ecran noir candy crush Comment by Xarly May 2018
• Hi Chloe Taylor, Sorry for getting back to you a bit late. Can you please elaborate a bit more on what you are referring to? We passed the topic to the team but they also require more information as to what event you mean in order for us to help yo…

  in what is the master level for and how many levels do i have to play Comment by Xarly May 2018
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