Xarly

Community Manager

Comments

  • Hi DWms,I'm gonna send you a private message so that we can fix this issue together :-). Cheers, Xarly
    in How do I restore my boosters that I had on my old phone in Jelly Saga? Comment by Xarly June 2018
  • Hi Kim Rinde, It seems like there is a disconnection between the device and the game. I'll send you a private message so that you can forward me your game ID and we can work together on fixing the problem. Cheers, Xarly
    in LOST BOOSTERS IN JELLY SAGA Comment by Xarly June 2018
  • Hi Stefan, We need you to be a bit more specific on your question. Being higher up in the rankings is usually a good thing in anything in life! :D Come back with more details and we'd love to have a conversation around it. Cheers, Xarly
    in Ranking? Is higher better? What's top rank? Cheers. Comment by Xarly June 2018
  • Hi Allison, We're aware of this concern and have spoken about it to the team, which is taking a look into it. You can see that this is something that has been discussed with the community in many other threads. Thanks for coming and letting us know, but make sure you use the search bar when you come with an issue to check…
    in Candy crush jelly is so slow!!! Comment by Xarly June 2018
  • You may always jump Ray! Especially for feedback this useful, thanks a lot! I'm sure this will help Mel get back to the game while we see what's going on with Opera and work on it. Thanks a lot for the input. Cheers, Xarly
    in No sound in Candy Crush Saga, Jelly Saga & Soda Saga Comment by Xarly June 2018
  • Hi Lisa, That feedback makes total sense! I'll make sure the studio gets it. Thanks to you for keeping it friendly and for providing critical feedback in such a great manner. We'll be working on getting more of your feedback and hopefully as we progress and improve, more players will come to let us know how they feel about…
    in times boosters Comment by Xarly June 2018
  • I know what you mean, but this is working as intended. They don't have a moves counter so to say. In your case, although the special move (just any move that involves more than 3 candies) counts, it allows for you to keep playing without the intervention of the enemy. This is not an easy level but the mechanics are working…
    in Level 451, Jelly. More problems: Comment by Xarly June 2018
  • Hi Roni, We're narrowing down the problem and we're looking into it. So far it seems like this only happens on Firefox (if that's not your case please let us know). While we work on the fix we're just redirecting as many of you with the issue as possible towards any other browser. Usually, this fixes the issue as of now…
    in Does anyone from King actual monitor this Support page? Comment by Xarly June 2018
  • Hi Cre Cre, Noted, thanks for going through it though! We will need more specific information then regarding which levels do you have the issue on. Also, if you can provide a screenshot, it would be of great help for us. Cheers, Xarly
    in Cant get the 3rd bonus round to work in jelly after i get the required worms. Comment by Xarly June 2018
  • Hi again Sandgroper, (Always glad to hear from you!) Thanks again for letting me know with great detail the difficulty you encounter. We will pass this feedback on to the team but you need to understand as well that you are one of the most experienced and greatest players out there, so these levels, like you mention, ought…
    in Level 1907 FHS Comment by Xarly June 2018
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