Xarly Community Manager

Comments

• Hi mncalab, I understand that frustration. In the vast majority of cases it tends to be a human misunderstanding of where our gold bars have been used. Basically, we sometimes use jelly fishes or other boosters without realising that those are at t…

  in Why do I keep losing my good bars. oday I lost 7 good bars on log in. I have lost a total 18 . Comment by Xarly May 2018
• Hi Allen, I presume given the tags that you do have all your accounts connected via Facebook. Please make sure if so that you have gone through all the steps that we have detailed here: https://care.king.com/en/candy-crush-saga/lost-your-connection…

  in SYNCH TO MAC OS Comment by Xarly May 2018
• Hi Bibi, Have you checked this blog post: https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account ? If this isn't of any help just come back and we will see how we can re-sync the device and your King.com when using the same…

  in PC version not syncing to Android version Comment by Xarly May 2018
• Hi Ozi, That's a pity! I'll send you a private message so that we can take a look at it together and help your mom out! Cheers, Xarly

  in Save game lost, cannot restore Comment by Xarly May 2018
• Hi Pn Nails, I'm afraid that that cannot be reversed. All I can do is encourage you to make sure you don't click on that button for the next time you complete any of the quests. Thanks for coming by and ask away in case of any other questions! Ch…

  in On Quests Reward Comment by Xarly May 2018
• Hi Deborah, Is this just a visual issue or are you also not able to collect your daily treats? In any of the cases, if you can show us a screenshot of how it looks like it would be of great help. Cheers, Xarly

  in My daily treat calendar timers says next treat 1234 days or minutes not sure. Does not ever change. Comment by Xarly May 2018
• Hi Julie, We don't handle purchases and payment issues here in the forum but privately via support. You can contact them here: https://care.king.com/contact?locale=en I'm sure they will soon take a look at it and help you with it. If there's anyth…

  in Purchase Comment by Xarly May 2018
• Hi Gary Kathy Hover, I'm here to help you out. I'll send you a private message so that we can discuss the details and find out if there's a solution to this. Cheers! Xarly

  in Lost my progress and sent back to level 1 from around 1054. Comment by Xarly May 2018
• Hi freewilly499, Welcome aboard and thanks for letting us know your issue! Can you please elaborate more on it? A screenshot of what's going on could also help us understand the issue and then work on it. Cheers, Xarly

  in I re installed entire PC. now game doesnt show me what level iam,on Comment by Xarly May 2018
• Hi djrambo, That's a pity and I'm afraid we can't help you on this one. If you were never connected to Facebook or King.com (which is even stronger since that information would live inside our own servers) there is nothing we can do. Given that you…

  in I lost my level progress on Windows 10 Microsoft store app Comment by Xarly May 2018
• Hi Maureen, I'm sorry to hear about your issues. When it comes to the daily calendar, it is a known issue that some have and that the team is working on. These things can take time but I want you to know that this is something that the team is well…

  in Quest and booster gone Comment by Xarly May 2018
• Ciao Franco! You must be using your gold bars somehow. Make sure that you are well aware of where and when you use them as sometimes we forget what we clicked on in order to keep progressing on our levels. Although gold bars are very hard to get, 6…

  in gold bars Comment by Xarly May 2018
• Hi Sonia! Pepper Panic Saga is currently only available via Facebook. You can download multiple other King titles that are on the App Store of your iPad. Welcome aboard and if you have any other questions or topics you would like to chat about: fi…

  in Pepper Panic Saga Comment by Xarly May 2018
• Hi Claire!As of now, the answer is that we're currently not developing new levels for Pepper Panic Saga. It's quite an old game and right now the focus of the team has shifted towards more recent titles. However, things can always change in life! An…

  in Are you going to ever add more levels to the Pepper Panic Saga? Comment by Xarly May 2018
• Hi Deborah Brader, Welcome to King Care! Sadly we cannot help you here regarding Paradise Bay, as those sea lovers have their own resort here: https://paradisebaygame.com/forums/ Make sure to jump in there, I'm sure someone from the community will…

  in playing Paradise Bay this morning no problems, said update then gave error 491 Comment by Xarly May 2018
• Hi Eiliesha, Like I mentioned, I can't give you specific date for new levels but you can see that 15 days ago we already added some so it's just a matter of time that new levels come our way! Cheers, Xarly

  in Hi Comment by Xarly May 2018
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