Xarly

Community Manager

Comments

  • Hi Rocky Lélé, Thanks for your message and the clarity on what's up! If you can go the extra mile and record the game while this happens and send that our way (by uploading it via Youtube or Vimeo) it would be of great help, not only for us but especially for the team so that they can understand what your issue is and help…
    in Not possible to request lives for 3 months Comment by Xarly June 2018
  • Hey Cat,Sorry for not reaching out earlier, like Chicken Slayer mentions, we do not see notifications on the comments within posts. I have read what you say and it is a strange interaction. As long as your avatar does not appear, the rewards will not come in. Your avatar needs to be somewhere. If not, another option we can…
    in I passed for gift boxes and still haven't received my gifts Comment by Xarly June 2018
  • Hi everyone, Thanks for letting us know! We have informed the team and they're already looking into it. Apologies for the inconveniences and we will inform you as soon as we know anything else! Again, thanks for letting us know, for giving us the feedback and for helping us make Jelly better. Cheers, Xarly
    in is there a glitch on CC jelly level 1546 Comment by Xarly May 2018
  • Hi Alice, Can you please provide a screenshot of the issue? It would help us greatly when working on what's happening here. Cheers, Xarly
    in Special levels won’t melt Comment by Xarly May 2018
  • Hi gncaskey 95, We don't handle purchases at King Care because of the nature of these concerns being private. Please follow the steps in this blog post HERE. Cheers, Xarly
    in unauthorized purchases Comment by Xarly May 2018
  • Hi Teresa, I'll reach out to you via private message (check the top right corner, the tiny envelope there!) so that we can take a look at it. Cheers, Xarly
    in Help me recover my lost boosters on Soda & Jelly Comment by Xarly May 2018
  • Hi KingJones, Thanks for letting us know! As I mentioned in other threads, this is something that the studio is looking into. There has been no intention of making it slow at any point but given that many players are coming to report this the studio is analysing the situation. With any news, we will get back to you all.…
    in Candy Crush Jelly is S-L-O-W Comment by Xarly May 2018
  • Hi Trish, Thanks for letting us know! Sometimes the rewards take time to appear after the event is finished. If in a couple days you still haven't received them please come back and let us know! We're aware of this issue and are trying to improve the situation for you :-). Cheers, Xarly
    in Reward for Space Race not received Comment by Xarly May 2018
  • Hi Ann, That is strange. Have you tried reinstalling or using another browser? Is this only happening in King games? Let's narrow down the issue so that we can work on it together. Cheers, Xarly
    in what is wrong with the games on King Comment by Xarly May 2018
  • Hi Keryn, Thanks for the report! We're sending it to the team and will be investigating. In the meanwhile, you can try logging off and reconnecting, as well as reinstalling the app to see if this helps fix the issue. We're sorry to hear you have this inconvenience and we will be telling the team about it! Cheers, Xarly
    in For a few months now my daily reward ladder has been resetting every 4-5 days and I play daily Comment by Xarly May 2018
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